Unit 1
What are the five practices of know-lead leadership?
know-self, lead-self, know-others, lead-others, lead-change
What are the 3 levels of management?
top managers / middle managers / supervisors
Conducting background checks on prospective staff members and asking them to undergo drug testing is typically part of the __________ process.
selection
Banquet courses are typically served in what order?
appetizers, soup, salads, entrées.
Beverage servers should verify the age of anyone ordering alcoholic beverages who looks only under the age of:
30
Name 3 trends within the food and beverage industry?
Mobile food trucks
Organic, ethically sourced foods
Local/sustainable food
Digital marketing
Mobile payment technology
List 5 examples of food production staff.
Chefs / Cooks / Assistant cooks / Pantry-service assistant / Stewards / Storeroom and receiving staff / Bakers
Thomas, a restaurant server, always asks his guests if they would like an appetizer after he takes their food orders. What Thomas is doing is called:
upselling
Generally speaking, banquet servers deliver plates to guests in this order:
children, women, men, host.
A metal shaker is needed to prepare which of the following types of drinks?
blended / shaken
Arjun is a server at the ABC Restaurant. He sees a family with a toddler sitting down at one of his tables.
Without being asked, he brings a booster seat to the table along with crayons and a coloring book for the toddler. Arjun is practicing:
anticipatory service.
The most common style of table service in the United States is __________ service.
plate
What is pre-busing?
It is when servers, throughout the meal, remove dishes and other items that guests no longer need.
What is “pantry prep”?
It is the process of gathering the uncooked or precooked food needed to complete an in-room dining order.
Craig, a beverage server, has determined that one of his guests is intoxicated. What is the first thing that Craig should do now?
Stop serving alcohol to the guest.
How do managers contribute to positive, memorable dining experiences for guests?
They greet guests personally when possible.
They hire the best staff members possible.
They act as role models for providing superior service to guests.
Samantha went to a restaurant where the food is displayed on counters and tables, and she and the other guests can help themselves to as much of the items as they wish to eat. Samantha is eating at a restaurant that is practicing __________ service.
buffet
Name some duties of a service assistant
stock china in sidestations / set and clear tables and help restaurant servers / keep dining room floors neat and clean.
Clara has just accepted payment from a table of four guests. When she comes back from the cash register to give the guests their change, the table is deserted; the guests left the bar while she was out of the room. Clara should:
accept the change due the guests as her tip.
In the traffic light system for rating guests’ levels of intoxication, if a guest is in the green, that means that:
the guest is sober
Cheng is passionate about the environment. He chooses to eat at a restaurant that uses energy-saving equipment and has a recycling program. This is an example of:
an alignment of guest and business values.
what are the 5 styles of table service?
plate / platter / family-style / cart / buffet
List 5 personality traits a server should have
on board
The key to effective selling and upselling for beverage servers is a thorough knowledge of the:
menu
List 4 acceptable primary forms of identification.