Fire and Evacuation Safety
What is the top priority in emergency situations?
Safety of everyone in the branch
As a banker what can you do if you notice a robbery taking place
Activate silent alarm, observe robber's actions and appearance, STAY CALM
What do you do if the opening signal is set incorrectly
Go to safe haven, call global, 911. And then alert the rest of the team if necessary
A client is using our lobby to drink their cup of coffee in the mornings, almost everyday. What should we do?
If behavior is not disruptive, no further action is necessary
Where do we go after evacuating the branch?
Safe Haven - starbucks
Teller station on CUSTOMER SIDE.
What are you responsibilities as first person
Unlock, visually sweep branch look for anything out of the ordinary, deactivate alarm, set opening signal once all clear
Can we charge our personal phones using the JPMC computers
No.
Where can we direct clients in case of emergency evacuation?
Advise them to leave branch and move a safe distance away.
You are getting robbed at the Cash Recycler, how do you dispense money?
Alt + F8
Responsibilities of second person
Watch closely on corner, no distractions, wait for opening signal, if no signal is set or set incorrectly, follow emergency procedures.
A client is planning to make a large withdrawal and wants to know when we get our next cash shipment so they can plan their branch visit. What do you tell them?
Cannot disclose our cash shipment schedule to anyone. Suggest giving client a call within the next week when we have sufficient cash.
Instances that require immediate evacuation
(include but not limited to) Fires, gas leaks, water leaks, bomb threats or suspicious items found by opening team
What do you do after getting robbed?
Lock all branch doors, follow instructions in Emergency Binder, do not talk to anyone about the incident or suspect's description
You are not part of the opening team, what do you do if you notice the opening team getting ambushed
Go to safe haven, call global security, 911, MD banking. Also make sure to alert everyone else utilizing emergency wallet card.
An ATM vendor comes in to service the ATM, do you have to walk back with them to access the ATM
No, if you walk them back you must stay with them the whole time. They should have their own sets of keys to access the ATM .
How many fire extinguishers are there in the branch and where?
Two, one by front door and one by emergency exit.
How do you activate the alarm duress code on the alarm panel?
Hold down top two buttons for 2-3 seconds until keypad beeps
What is the branch safety passcode
Banana
A client asks to use our bathroom what do you say?
No, unless kids or elderly as an EXCEPTION. We want to keep the same level of service at every branch every time they visit!