KAISER
What does COL stand for?
Colorado
What is the price for Premium tier?
$109.00
What does OTP stand for?
One time passcode
Who do we consult with when a three way call is in place?
ERT
For Language Line, what is the access #?
13587
True/False - Orangetheory is apart of Standard tier
False. Elite tier
If a member's account is headless, who do you contact to remove?
L1.5
What all is needed with BIG 5 template?
Name, DOB, Employer ID/Member ID, EID and Email
What home kits are offered with One Pass?
Fit Kit, Yoga, Zumba and Cognitive
All Kaiser members are eligible for One Pass
False
How many people can be added to One Pass under your membership?
5
For a partial registration, what would the member need to do?
Use alternate email
What is the turnaround time for escalated cases?
5-7 business days
What is the number to Mom's Meals?
877-402-3137 in KB or
877-508-6667
Which group is allowed to have a three way call for eligibility inquiry?
Government
How old do you have to be to access One Pass?
18 or older
What is the number for L1.5 Government?
866-802-4468
True/False - One Pass grievance are for commercial only
False
How many days in advance is needed when a member cancels their membership?
30 days
What are the three fitness reimbursement programs called?
Fit rewards, Healthy returns, Fit Allowance
True/False - Government members are eligible for Shipt grocery delivery
False
What are the two troubleshooting steps we have member try if they're having issues registering?
Try different browser
Clear cache/cookies
What is the KB article for HERO request?
KB 000008212
What percentage does a family member get when they're added to One Pass?
10%