Reminders
True or False: You can request a special CD rate for a customer
False. We only offer special rates on money market accounts or the premium business checking product
What is the payout amount for a qualified investment referral?
$25.00
Before ordering a new debit card, you must first do what to the current active card?
Change to a hot status
Who is the Director of Retail Sales?
Matt Dorsey
What year was Tri City National Bank founded?
1963
When is Q2 - First Line of Defense training due?
June 30, 2026
Jane Doe is in the branch inquiring about a car loan. Paul (Relationship Banker I) walks Jane over to the Branch Manager for further assistance. Jane ends up filling out an application for a loan.
Is this scenario a qualified loan referral for Paul?
No because the customer initiated an inquiry about a loan.
True or False: You must capture dates on all deposit documents where a date line appears next to the customer's signature.
True. An undated document can put the bank at risk. At this time, if there are any minor student accounts with missing dates, those will result as a logged error.
How many Bankers earned an incentive payout in March?
33
Who were the Tri City Twins in May's newsletter?
Mikaela Stewart and Jessica Klapperich
What must be used with all account openings?
New Account Checklist
Who is the final decision maker in the event of a disputed referral?
Retail Administration
What should you do if you receive a decline on an account opening?
Do not proceed with opening the account.
What is the Elan payout structure for the month of May?
VISA Business credit card accounts
VISA Consumer credit card accounts
Business - $150
Consumer - $25
What is Tri City sponsoring at this years State Fair?
Blue Ribbon Brownies
Anyone paying with a TCNB debit or credit card, will receive $3 off a box of three Blue Ribbon Brownies - the "Tri City Triple Treat Box" deal :)
Who receives the completed Account Retention Form?
1. Print or email to your Manager
2. If your branch is not the home branch, also share with that Manager
Where must a Treasury Management referral be submitted for it to be considered a qualified referral?
Entered into the CRT
What do you enter in the Occupation field when building a new customer into the system?
Their current occupation. If unemployed or retired, collect their previous occupation.
In 2026, how many huddles have our partners attended?
79
What are the cash advance amounts for each:
Minimum for VISA
Minimum for MasterCard and Discover
Maximum per cardholder per day
VISA - no minimum
MC and Discover - $25 minimum
$5,000 max per cardholder per day
Explain how to follow physical branch access requests.
1. Obtain proper TCNB authorization
2. Ask for Identification
3. Have vendor sign in and out on the branch vendor log
Loan referrals stay active for how many days unless they are marked as "withdrawn"?
180 days
Customer is requesting maintenance on their checking account that has a deceased customer on there. What do you do?
The deceased party must be removed before any additional changes are made to the account.
What is the Refer & Earn program for Merchant Services?
You'll receive a $100 credit when you refer your friend to Tri City's Merchant Services, and they will receive a $50 credit! Account must be open, activated and running at least one transaction of more than $20.
How many years (combined) of Banking experience does the Retail Administration team have?
67 years!