Release Documents
How many days do we have to wait to send the release documents if last ACH is made today?
14 days
What is the form # for a loan payout document in Frames?
4055
What case needs to be created if customer changes the province?
AM12
What are the method of payments we accept for a customer?
1. ACH auto pay
2. Online Payment
3. Wire transfer
What documents are required to change a bank account for a customer?
What are the release documents sent to a lease customer?
Bill of Sale, Release of Lien and Power of Attorney
How many days can we quote a payout for a lease account?
What is the lost ownership form # for a lease account?
4067
Customer wants us to pull a payout today on the 27th of march and their next monthly payment is on the 29th of march.
What's the process?
We have to wait for the payment on the 29th to clear to pull a payout amount. Hence, pull the payment on the 30th and let the customer know.
What is the process called to stop a payment?
Alert - Suppress ACH
What are the form # of the release documents in frames?
4024 - BOS
4056- ROL
4068- POA
Can we prepare a payout today if their monthly payment date is today? Please explain.
No. We have to wait for the monthly payment to go through so it reflects on the payout.
Can we create a plating letter for a loan account.
Yes, we can. However, customer does not require our authorization to plate the truck for a loan account as they are the registered owner.
For how many days should we quote a payout if the customer wants us to withdraw the payment from their bank account manually to terminate the account?
1 day
Customer wants to differ a payment from 5th to 18th.
What is the process?
We have to send the request to collection team as this is for more than 10 days.
What is the lien discharge document called and how do we request the document?
PPSA Discharge
Request: By email or creating AM12 case
Customer is asking for a payout amount for a loan account on Feb 8th. Their monthly payments coming out on the 15th of every month.
What would be the termination date for the payout?
14th February
A customer located in BC wants to cancel the insurance for their terminated account.
What's the process?
Send an email to ALLWEST with the following:
1. VIN - make/model/year.
2. Name of customer and address
What is the process called to pull a monthly payment from the customer's bank account manually?
ACH Claims
What does Amalgamation mean?
Basically, it means when 2 companies merge.
What are the 4 things to verify before start preparing the release docments?
1. Account terminated or not?
2. is it Lease or Loan?
3. Termination reason?
4. How did it terminate? Verify the last ACH
What are the 4 things to verify before start preparing the payout document?
1. Who is requesting the payout?
2. Lease or Loan?
3. Account past due or not?
4. Verify the next monthly payment?
Provide a general process of plating letter.
1. Confirm the VIN
2. Confirm the new company name and complete address.
3. Prepare the letter in Frames and image the document.
4. Update the garaging address.
5. Create AM12 case if needed.
What is the process called to pull a payout from the customer's bank account manually to terminate an account?
Claim Profile
Name the documents:
1. Document showing the future monthly payments.
2. Document showing previous and future payments.
3. Document showing all account numbers along the VIN numbers related to each account.
1. Amortization Schedule
2. Payment History
3. Customer Data Report