Homeowners
What tool do we use to quote these ?
IFQ (Interactive Fire Quote System)
What screen are RDP quotes keyed on?
IF-SCM
What screen do you use to view applicable tax rates?
TAX screen from PDQ
Where can you find caller information?
Hercules
What screen can you use to find ERC info ?
IV screen
Which RDP changes require the great 8?
New stat lines
When can you use total endorsement premium with taxes for a returned quote?
When quoting new business
How do you route cases while on the phone?
Reassign case in OSC
Which screen is used to increase coverage A
The primary homeowners screen
Which tools can agents use to quote RDP
EZ-Quote Quoting Tools, ABS, Necho, E-app
How do you access "History of Journal Activity" Screen?
HJA in Next system
What is PLCC unable to quote?
Declined apps or quote with no app, and FL Mitigation
What do you do when you may have forgotten to write the original coverage amount?
Use SeIt to access the original application
What do you key to add Vacancy coverage for a quote? (Don't worry about state specifics)
deduct., VE, 3, A, the great 8, QS
If rate IV is below 79% how do you determine acceptable coverage amounts?
Below 80%/Option ID calculator (found on job aids site)
What is the expectation in the PLCC for quoting?
To support First Contact Resolution, the expectation is that all PLCC associates provide customers with quoting assistance.
How do you calculate total annual premium for a midterm request?
Quoted Premium + (Quoted Premium X Earned Factor / Unearned Factor)
OR
Do the quote, add quote to current premium. Submit to pro-rate calculator
Which coverage can not be quoted for RDP/RCUPS
Back up sewer and drain
Quoted premium: $1524 Tax rate 1: 9.7500 Tax rate 2: 1.0800
148.59+16.46+1524= $1689.05
If an underwriter updated ERC same day as quote request, can you process a quote ?
No, reassign and process next day