apple
iPhone 11
iphone 15
S21
S25+
Customer has 3 phones, can not afford sales tax - What do you do? A) come back next week when they get paid. B) Give them your number to call when ready. C) Call the tower D) other option.
D) Do two BYODs ( no sales tax) and 1 new phone extra/premium
Wireless coverage obj, “I had AT&T at … and it didn’t work”
Wireless coverage map
I have to think about it
Needs more fear of loss
iPhone 12 AYAC
iPhone 16
S20
S25
Customer has 2 phones. 1 cracked iPhone 12 and a cracked s10 with Verizon. Give them the best options possible.
iPhone 16 and Z Flip 7 (both are AYAC) Next Up and insurance.
Which package can talk/text to 20 Latin American countries
Premium
Do you have a card
Interested but needs more fear of loss
iPhone 13
iPhone 16
Customer that wants cheap sales tax
A16, A36, 16e
customer who has a iPhone 16 and doesn’t want to trade in their phone because they just got it 4 months ago
iPhone 16 plus
Spouses or widowers of _______ gets 25% off.
Military
I have to check with ….
interested but needs more jones
iPhone 14 Plus or higher
iPhone 16 or IPhone 16 pro
Older customers that want to keep their phone
Any tiered phone
55 year old military customer has 3 S24 phones and internet with xfinity. What’s your quote
Fastest response with 55 year old plan and normal plan both get quotes
What hotspot does AT&T give to all customers (specifically one complaining about spam calls/text, and data breaches)
Active Armor
I hate at&t
needs more cpr, feel felt found
iPhone 14 Pro Max
iPhone 16 pro max
How can you take care of any installment plan under $7/month Free
$250 bill credit / $6.95
Customer has YouTube Tv, the fastest xfinity plan, and 2 iPhone 15’s with Verizon . What package do you give them.
Direct tv choice, Gig, and 16 pros
Customer has T-Mobile and brings up free Netflix with the plan. What are 2 options you can use for this objection
Pitch dtv stream or $250 to pay for Netflix
Logical objections vs emotional
3Ts, and feel felt found