Communication Styles
Note Taking Strategies
Effective Written Communication
Proper Phone Etiquette
Group Discussions
100
What are the four styles of communication?
What is controllers, promotor, supporter (AKA collaborators), analyzers
100
The five methods for note taking are:
What is Cornell, outlining, mapping, charting, and the sentence method?
100
What are the 5 C's of business writing?
What is clear, concise, courteous, complete, & correct
100
In order to be understood on the telephone, a business's employees should always speak _______?
What is clearly?
100
Name 2 Do's and 2 Don'ts that you should remember when participating in a group discussion
Answers will vary
Examples: DO be respectful, stay on topic, speak clearly, be encouraging
DON'TS - Do not interrupt, do not put others down, do not attack others ideas
200
If you feel creativity comes from a stress free atmosphere, which category would you fall into? You are always willing to help and you dislike conflict at all cost.
What is a supporter/collaborator?
200
In history class, your teacher is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?
What is charting?
200
Which is a formatting characteristic of a full-block business letter?
What is no paragraph indents? Every thing is left aligned.
200
All calls coming into a business should end as pleasantly as possible in order to:
What is leave a good impression
200
In order to avoid attacking someone's idea, you should ask _______ _______ questions.
What is open minded
300
You are hard working, impatient, and goal oriented, what style of a communicator are you?
What is a controller?
300
What is one disadvantage of the outlining method?
What is......(answers will vary)Requires more thought in class for accurate organization. This system may not show relationships by sequence when needed. It doesn’t lend to diversity of a review attach for maximum learning and question application. This system cannot be used if the lecture is too fast.
300
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication? (multiple choice)
A. upward
B. lateral
C. written
D. verbal
300
When answering the phone at a place of business, you should never give out _________ information on other employees.
What is personal
300
Which is not a tool that people use when participating in discussions? (multiple choice)
A. Pointing out missing information
B. Sharing a personal experience
C. Building on someone else's comment
D. Helping the group summarize what has been said
400
You are slow to make a decision and are very cautious in conversation with other people, what category do you fall under?
What is an analyzer?
400
When organizing information/notes to present in a business report, it is effective to create an:
What is outline?
400
Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. Which one of the 5 C's is Terry concerned with?
What is complete?
400
Do not put a customer on hold without asking first, but if you have to put them on hold, you must give them updates every......
What is 30-45 seconds
400
To be able to explain and defend their ideas objectively to others, individuals usually need to have very good ________ skills.
What is verbal?
500
To be a good communicator, you must be able to adapt to different communication styles. The easiest way to accomplish this is by knowing and understanding the ___________ styles of the audience you are speaking to.
What is personality?
500
Which is an example of a textual graphic that is used in a business report?
A. Pie chart
B. Pictograph
C. Map
D. Flowchart
500
This is at the end of all of Molly's emails. What is this an example of?
What is an email signature?
500
The primary reason customers give for not returning to a business is a lack of: (multiple choice)
A. Courtesy from salespeople
B. available parking
C. customer service personnel
D. Marketing of products
500
What are 5 ways to defend your ideas objectively?
What is be prepared, thank any critics, practice, control your body language, accept criticism