Responsibility & Accountability
What two behaviors is the ladder of self-accountability split into?
Accountable behaviors & victim behaviors
What is the goal of communication
create understanding
What is the definition of listening ?
demonstrating that you understand
What does GROW stand for
Goal, Reality, Options, Way Forward
Explain High Impact Probing Questions
open ended questions aimed at having someone come up with good answers themselves.
As you grow as a leader, what happens to your direct control ?
Direct control becomes smaller
Which method can see multiple sides to an issue, parent, adult, or child?
adult
True of False, sending the signal of "I am with you" is a part of the Active Listening Skill.
False, it is under Following Skills
Define Feedback
communication to a person or group on their behavior, actions, and/or words and their impact that behavior has on an individual, a group, the job, etc
Describe the Circle of Influence
Direct control , influence, no control/influence
What are the 3 ego states
parent , adult , child
the higher the emotion, the lower the content vice versa
Define input
a person's views, thoughts, opinions, and ideas on a specific topic but usually not information about the impact of someones words, behaviors, and actions.
Define Clarifying Questions
Clarifying questions allow us to understand as many facts as possible about what is being communicated
Define Self-Accountability
Personal choice to rise above one's circumstances and demonstrate the ownership necessary for achieving desired results.
the communication exchanges between people.
Body language are a part of which listening skill
Attending Skill
What are the four things to focus on when coaching someone on a way forward?
1. commit to action
2. Identify obstacles
3. Identify specific steps and timing
4. agree on support
Recognizing needs to develop can stem from what?
Page 70 in workbook
What are the 8 steps in the self accountability ladder?
make it happen
find a solution
own it
acknowledge reality
&
wait and hope
i cant
blame others
unaware and/or unconscious
idea - encode - decode - understand
Name the 3 active listening skills
Attending Skills Paraphrasing Skills Following Skills
using the word but
apologizing for critical behavior
only providing negative/positive feedback
avoiding difficult feedback discussions
Explain the 70/20/10 guideline
70% of training comes from OJT
20% comes from coaching
10% comes from classroom