Contact Center
Chelsea
Howell GR
Washtenaw Float
Grand Haven
100

What account is required with every auto loan whether it is direct or indirect?

Membership savings account

100

What’s the lowest APR of a Signature Loan?

5.25%

100

TRUE or FALSE
It is not necessary to record a quit claim deed prior to closing

False, it is now necessary to record a quit claim deed prior to the closing

100

What types of losses will GAP cover?

GAP covers the remaining balance on a auto loan that has had a total loss

100

What credit card offers rewards?

Platinum Elite Rewards Card

200

What is Loan Protection for?

For protection in case member is not able to pay the loan

200

What is the longest term for a Boat Loan?

240 months

200

What is the lowest APR for an RV loan?

3.94%

200

What is the minimum amount for a HELOC?

$10k

200

What is the maximum term for Signature Loans?

120 months

300

What is the difference between unsecured and secured credit?

A secured line of credit is guaranteed by collateral

300

What is the interest rate for a LOC?

16%

300

What’s the lowest APR for a NEW motorcycle?

3.99%

300

What is our partnering company for student loans?

Student Choice

300

Is GAP a requirement on a car loan

No, it is optional 

400

What model year of autos qualify for AutoSaver?

Cars that are 5 years or newer

400

What is a secured credit card?

A Card that requires a savings account that has 110% of the card limit  secured for the life of the card before opening the account

400

What type of installment loan is good for members who are tying to rebuild their credit?

Savings Secured Loan
400

What is the collateral for a Home Equity Loan?

The property

400

If Lake Trust accepted the payment before 3pm when are they applied to Mortgage Center?

The next business day

500

How many credit cards do we offer, and what are they?

Platinum Elite Visa (Lower interest rate)

Platinum Elite Rewards (Higher interest rate

500

What is the difference between a LOC and a Credit Card?

LOC has no plastic, no advance fee, no charge unless you use it

500

What is the minimum amount to finance on a motorcycle under 900 Cubic Capacity?

NONE! 

GOTCHA!

500

What is an Auto loan pre-approval?

Member gets approved for the loan before the collateral is picked out- they will know how much they can spend and can also figure out spending amount to stay within a monthly payment amount.

500

What is revolving credit?

Revolving credit is a set limit of credit that becomes available again as you repay it