Effective Communication
Sarah has just been diagnosed with diabetes and is very nervous. You ask your nurse to increase Sarah's knowledge of her illness to minimize anxiety. Before leaving her room, you make sure her questions have been answered. What part of the communication process is being implemented?
Education
You accidentally wrote a note in the wrong chart. How should this be corrected?
Make one straight line through the statement, record date and initial, use no erasers or whiteout.
Name a Personal Communication Strategy
Use appropriate terms that patients can understand
Recognize influences and barriers to overcome them
Control behavior
When Mr. Bell is admitted for glaucoma surgery, he has trouble seeing the documents in order to sign them. What barrier is inhibiting effective communication?
Physical
It is important that your work together with your clients when developing a treatment plan. What part of the communication process is being considered?
Sense of Partnership
Why is electronic reporting effective in health care?
Provides fast and easy access to data (history, diagnostics, research), easy to request information and easy to input data
Name a Strategy for Hearing Impairment
Speak clearly
Look at the person talking
Use hearing devices
Eliminate unnecessary sounds
Go to a quiet area
Mr. West and the surgeon were discussing a surgical procedure that was unfamiliar to Mr. West. Mr. West became very upset. Which communication barrier was present?
Personal
As your patient discusses a personal problem you show interest, pay attention, hear her message and do not interrupt. What is being displayed?
Active Listening
Mr. Owens refused to talk to his family about a patient's illness. Why was Mr. Owens doing this?
HIPPA
Name a Strategy for a Visual Impairment
Use large print documents
Use tactile cues
Jennifer is caring for a patient from another country. The patient wishes to perform ceremonial bathing. If this is not allowed, it is an example of which communication barrier?
Cultural
Your new patient says that he is so frustrated that he doesn't know what to do. You state "You are feeling frustrated" What are you demonstrating?
Restatement
You have your office manager fax an operative report to a consulting physician. What must you do after faxing the report over?
Confirm Delivery
Name a strategy for a person who doesn't speak the same language as you.
Secure an interpreter
Speak slowly
Use gestures
Use pictures
Avoid slang and local phrases
Tiffany takes her time when giving Mrs. Kendal her treatments. She makes sure she answers all of Mrs. Kendall's questions about her care. Which communication process is Tiffany practicing?
Education
Your newly-diagnosed diabetic offers you some suggestions on how you might want to improve your education program. After your conversation, you think carefully about her remarks. You are:
Reflecting/Reflection
Prior to faxing a report to another office, what must you do?
Use cover page, follow policies and protect confidentiality.
Name a strategy for Enviromental
Accessible patient care areas
Calm, quiet environment
Private area
Joseph gives Marshall inhalation treatment every day. Marshall always asks a lot of questions. Joseph listens actively and is not critical of Marshall. Which communication process is Joseph practicing?
Sense of Partnership