10/2023

Resort News

100

The name and times of the holiday parade

A Christmas Fantasy Parade

3:30 PM

6:30 PM

200

The name and opening date for a recently remodeled attraction in Adventureland

Adventureland Treehouse 11.10.23

300

The name of the restaurant opening in Paradise Pier this coming November.

Great Maple

400

Both names of night time holiday entertainment & their show times

World of Color - Season of Light

9:00 PM  10:15 PM

"Believe...In Holiday Magic" Fireworks Spectacular
9:30 PM  

500

Name the 4 attractions with a holiday overlay

Mater's Jingle Jamboree

"It's a small world" Holiday

Haunted Mansion Holiday

Luigi's Joy to the Whirl

Quality Monitoring Reference Guides

100

True or False

When entering additional Guests on the reservation Spell back (by agent or Guest) all new names not found on the profile

True 

200

True or False

The proper way to verify guest email

Saying “Your email address is ‘[e-mail]’?”

False

300

State the ways you can overcome objections on Asking for the Sale

Stress urgency in offering at least one alternate solution if Guest declines sale OR Guest’s initial request is not available: 

o Offer courtesy hold (if appropriate) o Attempt to overcome objection 

o Offer alternative dates/hotel/room type 

If Guest declines all offers, advise that pricing and availability are subject to change

400

Name 3 Disney Visa Perks

• Disney and Star Wars Cardmember-exclusive Photo Opportunities held in private locations at Disney Parks.
• Get special savings on select merchandise purchases, dining and guided tours at Disney Parks.
• Stop by for a photo opportunity at our private location just for Cardmembers in Disney California Adventure Park. Each day, simply make your way to the location near Monsters, Inc. Mike & Sulley to the Rescue! in Hollywood Land to meet and pose with some of your favorite Disney Characters. You’ll receive complimentary downloads of your photos.
• Special Vacation Financing on select Disney vacation packages
  • Special Vacation Financing is not applicable on a Disney Visa Debit Card or Disney Rewards Redemption Card
• Fun Disney card designs to choose from.

500

Spiel the room only yield policy 

 "We have a five (5) day cancel policy at our Resort. You may change your reservation anytime prior to arrival; however your rate may increase. Changes that would cause your rate to increase include: adding nights to extend your stay, deleting room nights to shorten your stay, postponing your reservation to a different date or room type. If you need to cancel your reservation, please do so at least five days prior to your scheduled arrival. Should you cancel within five days of arrival, your deposit of the first nights rate + tax is non-refundable".

Special Offers

100

True or False

We can help a travel agent book their own room

False

These rates are ONLY bookable via DisneyTravelAgents.com

• Agent must sign in
• Click Training & Benefits
• Click Agent Benefits
• Locate Disneyland Resort Special Travel Agent Rates
  • Agent must complete the Pre-requisites to see benefits
• Continue with online booking process

200

KSTO valid dates

A limited-time kids special ticket offer for use between Jan. 8, 2024-March 10, 2024 Valid for children ages 3-9.

300

True or False

We do NOT book cast member rooms 

False

Cast Members can and should make their hotel reservations online. There is no need to call us to book.  However, if you do get a call from a Cast Member, please go ahead and assist them.  Be sure to advise that for future reservations all they need to do is log into The HUB and click 'DLR Resort Room Discounts'.

• Let them know, not to worry, the internet will bring back the lowest rates available for their requested travel dates.

400

True or False

A cast members family member can call to book a F&F offer

False

If the Guest calling is not a Cast Member, we must advise the Guest that the Cast Member must call us or can book online via The Hub

500

Military Room Types

• Standard' through 'Concierge' room types (includes Premium) and Parlor suites; based on availability 
• The Villas at Disneyland Hotel- Discounted rates apply to Duo Studio – Standard View, Preferred View, Garden Room; Deluxe Studio – Standard View, Preferred View, Garden Room; 1 Bedroom Preferred View; 2 Bedroom Preferred View; based on availability
• Discounted rate does not apply to Signature Suites or 3-bedroom Grand Villa

Hotels

100

Name the towers at Disneyland Hotel 

Adventure, Fantasy & Frontier  

200

Name the Club Level Lounges at both DLH and DGCHS

The Veranda

 The E-Ticket

300

Price of parking at hotels

Self Parking Fee $40 + tax; per vehicle/per night fee will be charged at check-out

Valet Parking Fee $70 + tax; per vehicle/per night fee will be charged at check-out  

400

Disneyland Hotel Food Options 

2 of 4 

Goofy's Kitchen 

The Coffee House 

Tangaroa Terrace - Casual Island Dining 

Trader Sam’s Enchanted Tiki Bar

500

Disney's Grand Californian Hotel and Spa Food Options 

2 of 4

Napa Rose 

Storytellers Cafe 

Hearthstone Lounge 

GCH Craftsman Bar & Grill

Spiels

100

Theme Park Reservation

A Park reservation will be required for each day you plan to visit a Theme Park. To enter a Theme Park, each Guest ages 3 and up in your party must have both a Park reservation and valid admission for the same date. 

Park reservations may be booked within 180 days of your scheduled arrival date 

200

Marketing 

Would you like us to use the contact information you provided to send you updates, special offers, and other information from Disney Parks and Resorts businesses and the Walt Disney Family of Companies?

300

Park Hopping

Park Hopper Tickets can be used after 11:00 a.m.  You may enter either Disneyland Park or Disney California Adventure Park in the morning and then visit the other Park after 11:00 a.m. On days with more limited availability, you may only have the option of visiting a specific Park to start your day, and will then be able to visit the other Park after 11:00 a.m.

400

Travel E Package 

"When your package has been paid in full, your travel documents will be fulfilled electronically via a Travel ePackage. Once your reservation is booked, you must go online to link your Travel ePackage to your Disneyland.com account. If you do not have a Disney account, please visit Disneyland.com and create one before attempting to retrieve your Travel ePackage. Please note that Park reservations are subject to availability; you should plan to book your Park reservations as soon as your booking window opens. Four days prior to your scheduled arrival date your Travel ePackage, including tickets and entitlements, will be available for you to download. A reminder email will be sent to you four days prior to your arrival date.  The email does not contain your Disneyland Park tickets but gives you a reminder to view and link your tickets to your Disney account.  

Please note that Park reservations are subject to availability; you should plan to book your Park reservations as soon as your booking window opens. Four days prior to your scheduled arrival date your Travel ePackage, including tickets and entitlements, will be available for you to download.  A reminder email will be sent to you four days prior to your arrival date".   

500

Modification/Cancellation 

• Our reservation modification and cancellation policies become effective when payment is applied to your reservation. 

• There is no penalty for modifications and cancellations performed at least 30 days prior to arrival. 

• Modifications performed 5-30 days prior to arrival will be subject to no change fee. At 4 days or less prior to arrival your package becomes non-refundable and no modifications can be made

• Cancellations performed 5-29 days prior to arrival will be subject to a $200 cancellation fee.

• Cancellations performed 4 or fewer days prior to arrival will result in forfeiture of the full package price, including the cost of all Theme Park admission tickets.

• Disneyland Resort admission tickets and Park reservation eligibility align with your package travel dates. If you modify your travel dates, you must cancel and rebook any existing Park reservations.

• If you cancel your Booking, you must also cancel your Park Reservations prior to 11:59 PM the day before arrival.