4 Service Essentials
The Skin Assessment and Recommendation System has four parts that include Observe, Analyze, Treat and
The four Service Essentials are Connect, Consult, Create and:
Teach
Complete
Which form should an esthetician use to help identity potential contraindications, lifestyle issues and personal preferences?
Which of the following strategies is a part of the Consult service essential?
client intake form
Obtaining consent
While reviewing her client's medication list, Naomi noticed her client takes Accutane. What should Naomi do?
For sensitive skin, an esthetician would use:
Avoid treatment
Skin soothing modalities
Which of the following strategies works to involve the client when recommending products?
Alycia is open-minded and willing to take a chance on new products without hesitation. Alycia is considered what type of buyer?
Let client hold, smell or sample the product
Ready
Why is it important for the esthetician to determine a client's skin history?
Features of a product are its characteristics, which might include:
identify contra-actions or potential complications
size of container
Greeting the client is an element of which Service Essential?
Analyzing the client's wants and needs occurs during which service essential?
Connect
Consult
A consultation record contains the client's region: true or false?
What is a reason for collecting the client's skin care history as part of a client intake form?
False
Home care reccomendations
How can an esthetician help a client who has edema?
The five senses that will ensure your client’s visit is exceptionally memorable are sight, sound, smell, touch and:
Use modalities that help move fluid
Taste
The emotional buyer type bases their purchases on:
Which type of buyer puts up a struggle and has a strong desire to debate with you?
Personal Reasons
Stubborn
Benefits of a product are all about:
Is this open ended or closed ended: "What results do you want to see in your skin?"
What it will do
Open
What describes the Create service essential?
Strategies practiced during the Create service essential include Show, Tell and:
Explain treatment steps and actions
Treat
How often should a skin analysis be performed?
An example of making your client feel valued is to:
Everytime the client comes in for a service
acknowledge every client when they arrive
Client's political affiliation, on the consultation or no?
LeAnn wants to ensure that she has gathered all of the correct information from her client. What can help her accomplish this?
No
Having good listening skills
When organizing stock for a retail display, group products by brand or:
Category
The reason for showing the client what products, tools and devices will be used before the treatment is to avoid:
During which phase of a facial should the products used be incorporated into the client's home-care routine?
To avoid interrupting during treatment
Decrease
Creating a home-care regimen and instructing on proper product usage takes place during which phase of the service process?
When analyzing the client's skin for a facial service, use the method of Look, Touch and:
Teach
Ask
Why is it important to use a client's name?
When introducing yourself to a client, use poised, calm movements to project confidence and:
Helps them feel important
Competence
Playing soft, slow music in the spa area will enhance which of the following experiences?
The type of treatment plan you create is based on:
Relaxation
The service you will be performing
Contains apricot oil: a feature or benefit when recommending a product?
Brightens the skin: a feature or benefit when recommending a product?
Benefit
Reactions that may happen during or after a treatment are known as:
Uneven oil production represents which of the following skin types?
Contra actions
Combination
If you sense hesitation from the client about your suggestions made during the Consult service essential, you should:
At what point would you gain consent to move forward during the Consult service essential?
Ask additional questions to clarify what the client wants
After client agrees on recommendation
Would you discuss a client's daily skin regimen during a consultation? Why or why not?
Why should you sit next to your client during the consultation?
Melanie is planning a consultation with a new client. What type of environment should be used for the consultation so the client feels comfortable sharing confidential information?
So they aren't forced to look up at you
A private area
Can not personally using the brand the client is recommending help ensure an esthetician is recommending a product that will benefit the client?
Which of the following actions is recommended for pricing retail products?
No
Price all products individually different
What happens during the Decrease phase of a facial?
microcirculation, bacteria overgrowth and inflammation are reduced