4Cs
Producing functional, predictable and pleasing results during a service describes which service essential?
Create
Try to greet the client within the first:
10 seconds
T/F: When working with a client who has a disability or health challenge, ask respectful and direct questions about their needs.
True
T/F: Taste is the most personal of the five senses.
False; Touch is the most personal.
"Ms. Jones, my schedule is getting full. I would like to make sure you see the results you want. Would next Thursday after 1 p.m. work for your microdermabrasion treatment?" This statement is an example of a:
prebook
Helping a client feel comfortable and confident with you and the salon/spa service you are about to perform is the goal of which service essential?
Connect
In addition to communication skills, factors such as personality, schedule/time, environment and professional appearance play a role in building:
credibility
Melanie is planning a consultation with a new client. What type of environment should be used for the consultation so the client feels comfortable sharing confidential information?
private area
Which word describes how clients should see your routine each time they visit?
consistent
“Is there anything that could have made your experience better?” is an example of a question you might ask a client on a follow-up call to determine:
satisfaction
The five senses that will ensure your client’s visit is exceptionally memorable are sight, sound, smell, touch and:
taste
Negative body language is represented by: slouching and:
folded arms
When analyzing the client's skin for a facial service, use the method of Look, Touch and:
Ask
Using the statement “I’m using slightly more pressure here to release tension in your muscle.” would occur during which of the following Create strategies?
Tell
Providing follow-up after a salon/spa visit may include sending a personalized email within what period of time?
48 hours
When is it a good time to educate the client on how to achieve the same results at home?
during the Create service essential
T/F: Producing predictable results is part of this service essential
False
What is a reason for collecting the client's skin care history as part of a client intake form?
home-care recommendations
Strategies practiced during the Create service essential include Show, Tell and:
Treat
Post-service instructions for a chemical or mechanical (physical) exfoliation require detailed post-care for how many days after treatment?
3-5 days
Follow-up after the salon/spa visit is done during which of the following service essentials?
Complete
A key point to keep in mind when working with a client with a disability or health challenge is to:
book extra time, so they don't feel rushed
If you sense hesitation from the client about your suggestions made during the Consult service essential, you should:
ask additional questions to clarify what the client wants
For facial or body treatment services, keep client interaction and instruction at what part of the service?
beginning
Reactions that may happen during or after a treatment are known as:
contra-actions