Scramble 1
The four Service Essentials are Connect, Consult, Create and:
Try to greet a client within the first:
10 seconds
If a client has a complaint, the nail professional should:
ask what could have been better
Informing clients about how they can maintain their nails between visits is a part of which Create strategy?
Teach
What term describes asking a client to schedule a future appointment?
prebooking
Making product recommendations is a part of which service essential?
Complete
All of the following statements describe ways to communicate and build credibility with clients, EXCEPT:
shorten or omit connecting time with the next client
keep interpersonal conflicts outside the service area
minimize distractions in the immediate environment
make sure music and reading material are appropriate
shorten or omit connecting time with the next client
The Connect service essential involves establishing rapport and building:
credibility
Texts, email and birthday cards are all examples of:
follow-up
Providing follow-up to a client after a service may include sending a personalized email within what period of time?
24 hours
Asking questions and listening to answers is part of which service essential?
Consult
A massage is an example of connecting with a client through what sense?
touch
A benefit of a nail service is based on the:
proposed results
Any contraindications or contra-actions noticed during the service are included on the:
consultation record
True or false:
A consultation record should contain information on the client's religion.
False
The five senses that will ensure your client’s visit is exceptionally memorable are sight, sound, smell, touch and:
taste
Identifying the cost of the service is discussed during which service essentials?
Consult
Generally, a new client who has been referred by an existing client is more likely to become what?
a regular
Sofia is using the Create service essential strategy of “Tell.” What is something she might say to the client?
"This is the mask I will be using during your spa manicure."
"Applying a little drop of cuticle oil twice daily will prevent hangnails."
"I’ll be using a salicylic acid to help soften the calloused areas on your heels.”
“Wearing gloves while using harsh household cleaners will protect your skin and nails."
"I’ll be using a salicylic acid to help soften the calloused areas on your heels.”
In addition to communication skills, factors such as personalities, time and scheduling, the environment and your professional appearance play a role in building what with the client?
credibility
Which of the following descriptions reduces client satisfaction?
fix problems right away
summarize the services performed
remind clients how great their nails look
assume client sees results the same as you do
assume client sees results the same as you do
The reason for showing the client what products and tools will be used before the service is to avoid:
interrupting the client's relaxation
Making sure the client can see you when you are speaking is an example of a possible modification to use for a client with:
hearing impairment
Visualizing the end result will assist the nail professional in determining:
nail service needed to achieve desired look
At what point would you gain consent to move forward during the Consult service essential?
after client agrees on recommendations