Mission Statement
&
Code of Ethics
&
Code of Ethics
________ is not the most important thing, it's the only thing
What is culture?
To Costco culture is ______
Everything
80/20 Rule
Sales / Items
Problems / Procedures
Time / Employees
Four Communication Styles
What are Bold, Expressive, Technical, and Sympathetic
Most important characteristic of a leader
Teacher
Costco's double guarantee for satisfaction
Members may return merchandise as well as get a refund on their membership if they are ever unsatisfied
For Costco to thrive the world needs to thrive
Sustainability
Communication Structures
What is Top-Down?
What is Collaborative?
Parts of the Communication Process
Sender-Message-Receiver-Feedback
Noise
_________ is a major priority for effective teamwork.
Communication
Above the waterline, On the waterline, and below the waterline
The diversity Iceberg
The Six Rights of People
People, Environment, Training, Compensation, Programs, Opportunities
Specify, Measurable, Achievable, Relevant, and Time-Bound
What are SMART goals?
Tools to facilitate communication
What are Empathy, Active Listening, Body Language
What word best defines, "None of us is as smart as all of us"?
Collaboration
Costco's greatest asset
The employees!
The Salmon Story
Do the right thing and continue having the best possible products at the lowest possible prices
The Four Levels of Competence
What is Unconsciously Competent?
What is Consciously Competent?
What is Consciously Incompetent?
What is Unconsciously Incompetent?
Examples of “fuzzy” words in communication
Often, Always, Usually
SMART Goals
Specific, Measurable, Achievable, Relevant, and Time-Bound
Costco's code of ethics
Obey the law, Take care of our members, Take care of our employees, Respect our suppliers, and reward our shareholders.
The Six Rights of Merchandising
The right, Merchandise, place, time, quantity, condition, price.
Honest, Fair and Consistent
Employee Agreement
Code of Ethics
Rothman Workplan
Examples of bad email etiquette
ALL CAPS
Using slang
Being rude
G.R.I.P
Goals, roles, information, and people