Halloween
Which famous magician died on Halloween?
Harry Houdini
Which client is one of the largest gaming companies in the world?
Activision Blizzard
What is our pre-Phoenix plan design product that uses benefit design to incent proper member behavior?
Guide PPO
What investment firm led Collective Health’s Series A round (and has been a recurring investor)?
Founder’s Fund
What is our all-time best NPS month in CH history?
May 2021 with NPS of 81
Which country inspired the modern day “Trick-or-Treating”?
Ireland/Scotland
How many members are we supporting in 2023?
350k
How many articles are there in the Help Center today?
177
What year did we open our Innovation Pointe office in Lehi?
What is the “bonus (rotating) question” that we ask on every survey that is most indicative of high NPS/CSAT?
Did the Member Advocate who helped you completely resolve your question?
What is the name of the haunted hotel in the film “The Shining”?
The Overlook Hotel
Who was Collective Health’s first client?
DataSafe
What was the original name of My Collective & Compass?
Member Portal & Employer Portal
What two popular culture figures have been keynote speakers at our Together conference?
Jonathan Van Ness & Abby Wambach
What are the 3 ways members can get in touch with Member Advocates?
phone, chat, Messages (email)
What 1972 song by Bobby “Boris” Pickett and The Crypt-Keepers is a Halloween classic?
The Monster Mash
What client will have the largest member base in 2024?
HEB
What is the most frequently accessed report from the Compass UI?
Monthly Enrollment & Claims report, aka MECR
What important security certification did we achieve this year?
HITRUST
What is the top inquiry type from our members?
Benefit Check
Which haunted San Jose mansion grew from 8 rooms to 160 rooms while owned by an eccentric heiress?
The Winchester Mystery House
At the start of 2024, how many clients will we be serving?
76
What feature did we build to display alert messages to members when phone lines are down? Bonus points for spelling out the whole name
OCRAP - Outbound Crisis Response Alert Portal
How many patents does Collective Health hold?
8
What does NPS stand for?
Net Promoter Score