Service Styles
The most elegant type of service
French Service
The book where servers put money and receipts
Server Book
What is the multiplier effect?
The way a tourist will continue to put money in the economy when traveling
What is the difference between commercial and non commercial food segments?
Commercial is in it to make money
Non-commercial is not in it to make money
Name 3 categories on a menu
Appetizers
Entrees
Sides
Desserts
Drinks
When food is prepared in the kitchen and each person receives their own plate
Plated or American Service
First Cut and Closer means
The first and last person to go home
Managed
Franchise
Independent
Can catering be considered on premise and off premise?
Yes
What is the difference between hospitality & customer service?
Hospitality is a spirt or mindset that makes customer's experiences memorable.
Customer service is a skill that is used to give adequate service to the customer.
English service style is also known as
Family Style
The sheet that is used to keep track of what servers have had tables and who is next in line
Rotation Sheet
Name the 4 sectors of hospitality & tourism
Accommodation
Food & Beverage
Transportation
Attraction
True or False
National Parks can be considered a non-commercial food segment
True- they are part of government
What is multiculturism?
The idea that many cultures can work together by recognizing and celebrating.
The way food is presented to guest is called the
Style of Service
Usually a POS, back up silverware and condiments are here in a restaurant
Server Station
The ability to limit waste and use more natural resources is called?
Sustainability
Give me two examples of Commercial food segments
Full Service
QSR
Concession
Catering
Delivery
Write the correct way to answer the phone for the cafe.
Good morning, thank you for calling the daily grind, how can I help you?
Any food that is prepared by a business that is outside the home is considered
Food Service
What is a POS & KDS and how do they work together
Point of Sales, Kitchen Display System. POS sends orders to the KDS so the kitchen knows what has to be cooked
Name and describe the 6 types of travelers
Active- enjoys activities like hiking and zip lining
Adventurous- takes it up a notch from active with activities like parasailing.
Religious- travels to places to learn more about the religion
Foodie- travels to enjoy food at the places they are traveling to
Cultural- travels to places to emersed themselves in the culture
Relaxer- enjoys relaxations, such as the beach or spa
Give me two examples of non-commercial food segments
Schools
Private Employers
Health care
Create an organizational chart for a full service restaurant using that have the following positions.
General Manager, FOH Manager, BOH manager, Server, Bartender, Host Bar Back, Food Runner, Line Cook, Prep Cook & Dish Washer
See chart