Pop Culture
This Barbadian Singer is the part owner of a cosmetics and apparel label known as FENTY Beauty.
Who is Rihanna?
EEO is the abbreviation given to this act that aims to prevent discrimination in the workplace.
What is Equal Employment Opportunity?
This is the amount of money placed in the cash register at the start of the day to ensure transactions can be processed.
What is Float?
This approach involves greeting customers warmly and offering assistance promptly upon their entry into the store.
What is a greeting approach?
WHS is the abbreviation given to this important part of any workplace.
What is Work, Health and Safety?
This famous Kardashian has a clothing line known as Skims?
Who is Kim Kardashian?
This type of retail business is operated by an individual but licensed by a larger company to sell its products or services.
What is a Franchise?
A customer asks for proof of purchase to return an item. What document should they provide?
What is a reciept?
This type of questioning involves the customer responding in either yes or no.
What is a closed question?
In the event of a fire, employees should follow this procedure to evacuate customers and themselves safely.
What is a Fire Evacuation?
Kanye West founded this fashion brand in 2015.
What is Yeezy?
This standard guarantees full-time employees 4 weeks of annual leave
What is NES?
A customer buys an item worth $80 with a 25% discount. How much will the customer pay?
What is 60?
This closing technique assumes the customer is ready to buy and proceeds directly to the transaction.
What is assumptive close?
Personal Protection Equipment (PPE) is an example of one level of this structure used to prioritize possible interventions to minimize or eliminate exposure to hazards.
What is Hierarchy of Control?
This Japanese character, created by Sanrio, is a white cat with a red bow and no mouth.
Who is Hello Kitty?
This type of cost to a business involves training or hiring a new employee to replace an injured employee.
What is organisational cost?
An item costs $100 before GST. If the GST tax rate is 10%, how much is the total price including tax?
What is $110?
Offering a higher-priced product with better features is an example of this selling technique.
What is Up-Selling?
This term refers to the process of moving or supporting a load by physical effort, which can include lifting, carrying, pushing, or pulling.
What is Manual Handling?
Elon Musk is the current CEO of this automotive and clean energy company.
What is Tesla?
A colleague casually tells another employee during a break that they did a great job helping a difficult customer earlier in the day. What type of feedback is this?
What is Informal and Verbal feedback?
A Point-of-Sale (POS) terminal can process these two types of transactions, one involving cash and the other involving this digital payment method.
What is EFTPOS (Electronic Funds Transfer at Point of Sale)
This involves keeping a calm demeanor and showing understanding towards the customer's feelings and frustrations.
What is Empathy?
This legislation in NSW aims to ensure the health, safety, and welfare of workers, including specific guidelines for retail environments.
What is the Work Health and Safety Act 2011 (NSW)?