PQ 4
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
The HDD has no free space.
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin
serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
USB
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)
Using the device as a Wi-Fi hotspot
A failing battery
Too many open applications
Which of the following cable types is the standard connector on printers?
USB
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?
Network tap
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
Ensuring the corporate password is saved correctly in the calendar application
Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?
SAN
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?
19.45.7.28
Which of the following is the MAXIMUM power PoE+ provides?
30W
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the
configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the
technician perform NEXT?
Write a knowledge base article in the ticketing software to expedite future incidents.
A technical lead wants to migrate all common business applications, including email and file shares, to the cloud. Which of the following cloud concepts should be used?
SaaS
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take next?
Conduct external or internal research based on symptoms.
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use
for best performance.
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
Utilize a grounding strap
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?
Docking station with DisplayPort
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?
Upgrade all workstations and provide a virtual environment for the legacy software.
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
Router
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
Recalibrate the printer.
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should
perform?
Explain to the customer this is not an issue; this situation is normal for this type of internet connection.
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the
network?
Switches only send data to the specific computer, while hubs send data to all computers inside the network.
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)
Adding an optical drive, Upgrading the graphics card
Which of the following is the PRIMARY security concern with virtual machine escape?
Compromising the hypervisor
Which of the following is an unsecure remote access protocol?
Telnet
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?
Replace the imaging drum
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
Load balancer