PQ9
A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update, but the company’s proxy is
blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?
Request a traffic exemption
A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions
should the technician do to resolve this issue?
Update the driver.
Which of the following devices would a punchdown tool MOST likely be utilized on?
Patch panel
A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types
should a technician configure to accommodate this request?
0
A network technician is working to locate an end user's Cat 6 cable within a network rack. The server rack is poorly documented, and a cable
management system has not been implemented. Which of the following would be the BEST tool to BEST identify the correct cable?
Toner probe
An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation,
other users can only see part of the user's face during videoconferences. Which of the following BEST describes the reason for this issue?
The webcam is not on a level surface.
An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option
for this end user?
NVMe SDD
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician
gives the user a new power adapter and charging cable, and the technician also tries resetting the OS, but the issue persists. Which of the
following is the MOST likely cause of the issue?
Faulty battery
A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a
black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which
of the following steps should the technician perform FIRST? (Choose two.)
Check the input source.
Replace the HDMI cable.
A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the
wiring closet is labeled. Which of the following tools should the technician use to complete the task?
Toner probe
A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a
single point of failure within the system?
High availability
A technician needs to install an NVMe drive in an old computer using a PCIe 4X card. The technician installs Windows on the drive and reboots the
computer. An error message appears stating there is no bootable device found. The technician checks the BIOS but cannot select the new drive as
a boot device. Which of the following is MOST likely causing the issue?
The BIOS does not have NVMe boot drivers.
A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot
swapping. Which of the following steps should the technician take NEXT to verify RAID health?
Shut down the server and check the RAID controller's status.
A technician is replacing the RAM on an entry-level server with hot-swappable components. Which of the following should the technician do
NEXT?
Power down the server completely and then replace the RAM.
Which of the following is the BEST use case for client-side virtualization?
Legacy software
A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames
per second. Which of the following is MOST likely causing the issue?
The USB 2.0 port has insufficient bandwidth.
Which of the following cables should be used to terminate ST connectors on each end?
Optical fiber
A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To
resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
SAN
While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is
occurring on the call?
High latency
An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of
the following connectors should the IT technician inspect further?
Molex
A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest
official drivers for the device?
Download the drivers from the vendor's website.
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as
needed internally per organization?
Saas
A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of
an outage and also scale up in the event of high utilization. Which of the following should the engineer implement? (Choose two.)
High availability
Elasticity
A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents
and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's
security requirements?
User authentication
A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker
who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing
emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the
following should the systems administrator do NEXT to resolve the email issue?
Establish a theory of probable cause for the email server issue.