PQ1
A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?
SSH
A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?
Remote wipe
A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
Implement a single sign-on with biometrics.
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
Register the ticket with a unique user identifier.
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?
Indexing Options
A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?
Using disk-wiping software
A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the BEST solution for a technician to implement?
Move specific site notifications from Allowed to Block.
A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
OS reinstallation
Which of the following is the MOST important environmental concern inside a data center?
Humidity levels
As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?
Use Settings to access Screensaver settings.
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
Uninstall the fraudulent application.
After clicking on a link in an email, a Chief Financial Officer (CFO) received the following error: "Problem with website security certificate"
The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician
perform FIRST?
Instruct the CFO to exit the browser.
A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?
WPA2 with AES
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the log-in issue?
Expired certificate
A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must
be encrypted. Which of the following would be the BEST way to secure the current workflow?
Enable BitLocker To Go with a password that meets corporate requirements.
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
End user acceptance
A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician
discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?
Manually check each machine.
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?
Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
exFAT
The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected?
The contents of the text comptia.txt would be displayed.
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician
do FIRST?
Quarantine the system.
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?
Ease of Access Center
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?
Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
Following the latest Windows update, PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?
Default Apps
An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?
Clone any impacted hard drives.