PQ12
A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?
Add a user account to the local administrator's group
A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the MOST efficient way for the technician to complete this task?
Group Policy
A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?
The PXE boot option has not been enabled
A company is looking for a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?
Synthetic
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?
Apologize to the customer and escalate the issue to a manager
A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost, the gateway, and known IP addresses on the internet and receive a response. Which of the following is the MOST likely reason for the issue?
The incorrect DNS address was assigned
A user's corporate laptop with proprietary work information was stolen from a coffee shop. The user logged in to the laptop with a simple password, and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?
Full disk encryption
Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?
gpedit
A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?
MSRA
A user reported that a laptop's screen turns off very quickly after sitting for a few moments and is also very dim when not plugged in to an outlet. Everything else seems to be functioning normally. Which of the following Windows settings should be configured?
Power Plans
A user is unable to access a website, which is widely used across the organization, and receives the following error message: The security certicate presented by this website has expired or is not yet valid. The technician conrms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?
Check the computer's date and time.
A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?
taskmgr
A technician is trying to encrypt a single folder on a PC. Which of the following should the technician use to accomplish this task?
EFS
A user's iPhone was permanently locked alter several failed login attempts. Which of the following will restore access to the device?
Primary account and password
A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan is unable to locate the source of an infection. Which of the following should the technician check NEXT?
Browser plug-ins
Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the issue? (Choose two.)
Deleting the application cache, Clearing the application storage
A systems administrator is experiencing issues connecting from a laptop to the corporate network using PKI. Which of the following tools can the systems administrator use to help remediate the issue?
certmgr.msc
A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?
Workgroup network
Which of the following macOS utilities uses AES-128 to encrypt the startup disk?
FileVault
The courts determined that a cybercrimes case could no longer be prosecuted due to the agency’s handling of evidence. Which of the following was MOST likely violated during the investigation?
Chain of custody
A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?
Settings > Accounts > Family and Other Users
A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?
Enterprise
Which of the following common security vulnerabilities can be mitigated by using put validation?
SQL injection
A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the issue?
Screen-sharing software
A user reports a virus is on a PC. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?
Remove the user-installed antivirus software program