PQ 18
A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?
Close the browser window and report the email to IT security.
A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?
Ask the user for the model number of the hardware.
An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply with regulatory requirements. Which of the following disposal methods for the non-compliant cards is the most environmentally friendly?
Resale
Which of the following file extensions should a technician use for a PowerShell script?
.ps1
A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer. Which of the following security measures should the user take to ensure security and privacy?
Only accept calls from known people.
A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Choose two.)
Examine the event logs, Update the definitions
An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Choose two.)
Incinerate, Shred
A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?
Run repeated remediation scans until the malware is removed.
A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts?
Account Lockout Policy
Which of the following protocols supports fast roaming between networks?
WPA2
A technician is setting up a SOHO router in a user’s home. The user wants the router to be configured to prevent access to malicious content and apply internet access protection. Which of the following settings should the technician configure?
Content filtering
A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?
Event Viewer
A developer reports that a workstation’s database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data?
Utilizing the backups
A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?
Group Policy
Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?
User training
A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to help the user?
System
Which of the following commands can a technician use to get the MAC address of a Linux distribution?
ifconfig
A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?
Scan the system for malware.
A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?
Software firewall
A technician is installing software on a user’s workstation. The installation fails due to incompliance with the HCL. Which of the following components is most likely causing the installation to fail? (Choose two.)
CPU, RAM
Which of the following items require special e-waste recycling? (Choose two.)
Laptop battery, CRT monitor
A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour and performance is severely degraded. Which of the following tabs in Task Manager contains the information a technician should use to identify the cause of this issue?
Processes
A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?
Copy the program file to a USB drive and install.
Which of the following features can be used to ensure a user can access multiple versions of files?
Time Machine
Users report that a network printer intermittently goes offline during the day. Which of the following commands should the technician use to confirm whether the printer has connectivity issues?
ping