PQ20
A user is experiencing the following issues with Bluetooth on a smartphone:
• The user cannot hear any sound from a speaker paired with the smartphone.
• The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.
A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?
Restart the smartphone.
A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?
Business
A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?
Family Options
A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?
sfc
A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?
Activating the email spam filter
A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?
Isolate the machine from the network.
A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?
Dedicated GPU
A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS, the malware infection returned later that day. Which of the following is the most likely source?
Rootkit
A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?
Enable boot logging on the system.
A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?
Sufficient storage space
Which of the following should be documented to ensure that the change management plan is followed?
Scope of the change
Which of the following operating systems would most likely be used to run the inventory management system at a factory?
Windows
When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?
Keys
A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?
Folder redirection
A technician is on site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to best handle the situation?
Apologize and ask what would help resolve the issue.
Which of the following Linux commands would help to identify which directory the user is currently operating in?
pwd
A payroll server has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide the fastest data recovery in this situation?
Full
Which of the following is the most likely reason a filtration system is critical for data centers?
Dust particles can clog the machines.
Which of the following statements describes the purpose of scripting languages?
To automate tasks and reduce the amount of manual labor
A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?
md
A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Choose two.)
Disable AutoRun, Restrict user permissions
Which of the following authentication methods should be used for BYOD wireless devices?
RADIUS
A user reports that a new, personally owned tablet will not connect to the corporate Wi-Fi network. The user is able to connect to the Wi-Fi network with other devices, and the tablet is running the latest software. Which of the following is the most likely cause of the issue?
Blocked MAC address
A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Choose two.)
Uninstall the game application. Install the latest security patches.
A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?
lpoptions