PQ5
An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?
VNC with username and password
A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identied malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's les?
Reboot the system in safe mode and rescan
A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding oces. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?
The network cable has become disconnected.
After returning from vacation, a user is unable to connect to the network at the corporate oce. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, `Hmm, we can't reach this page.` Which of the following is the MOST likely cause of this issue?
The user enabled airplane mode
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user's account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
regulatory compliance requirements
Which of the following is an example of MFA?
Smart card and password
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following les should the technician execute in order to complete the installation?
Installer_Win10Enterprise.dmg
A user has been unable to access a website and has submitted a help desk ticket. The website has been veried to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?
Clearing the cache
Which of the following le extensions are commonly used to install applications on a macOS machine? (Choose three.)
.pkg, .dmg, .app
A technician received a call stating that all les in a user's documents folder appear to be changed, and each of the les now has a .lock le extension. Which of the following actions is the FIRST step the technician should take?
Disconnect the machine from the network.
A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?
Remove the static IP conguration from the desktop.
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?
Instruct the user to disconnect the Ethernet connection to the corporate network
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure les and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST ecient?
In-place upgrade
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?
Performance Monitor to check for resource utilization
A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?
Changing proxy settings
A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician do to remediate the issue?
Rebuild the profile
A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?
Hard drive encryption
The ndings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
Enabling BitLocker on all hard drives
A eld technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specic SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?
The workstations and the authentication server have a system clock difference.
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
Risk analysis
Which of the following is the MOST basic version of Windows that includes BitLocker?
Pro
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician veries the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
Enable the microphone under Windows Privacy settings to allow desktop applications to access it.
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?
WPA3
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?
Differential backup
Which of the following is a consequence of end-of life operating systems?
Operating systems no longer receive updates.