PQ6
A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?
The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.
A help desk technician runs the following script: Inventory.py. The technician receives the following error message: How do you want to open this le? Which of the following is the MOST likely reason this script is unable to run?
The runtime environment is not installed.
A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?
Change the default administrative password.
A network administrator is deploying a client certicate to be used for Wi-Fi access for all devices in an organization. The certicate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benets realized after this deployment?
Multifactor authentication will be forced for Wi-Fi.
A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator nds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?
The deployment script is performing unknown actions.
A technician is tasked with conguring a computer for a visually impaired user. Which of the following utilities should the technician use?
Ease of Access Center
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?
Distributed denial of service
While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by ve minutes. Which of the following should the support representative do NEXT?
Send a quick message regarding the delay to the next customer
A user in a corporate oce reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?
The log-in script failed.
A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS is several versions out of date. The user is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the issue?
The device does not have enough free space to download the OS updates.
A user received the following error upon visiting a banking website: The security certicate presented by this website was issued for a different website's address. A technician should instruct the user to:
close out of the site and contact the bank.
A technician suspects the boot disk of a user’s computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?
Run chkdsk on the drive as the administrator
A user connected a laptop to a wireless network and was tricked into providing log-in credentials for a website. Which of the following threats was used to carry out the attack?
Evil twin
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
resmon.exe
A technician receives a ticket indicating the user cannot resolve external web pages. However, specic IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
Name server
A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor?
Rearranging the monitor's position in display settings
A BSOD appears on a user’s workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?
Stop code
A new service desk is having a dicult time managing the volume of requests. Which of the following is the BEST solution for the department?
Creating a ticketing system
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
Failed login restrictions
An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
Implement the deployment.
A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?
The smartphone's line was not provisioned with a data plan
Which of the following is the STRONGEST wireless configuration?
WPA3
Which of the following Linux commands would be used to install an application?
yum
Which of the following is MOST likely contained in an EULA?
Restrictions of use
A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?
devmgmt.msc