PQ8
A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to MOST likely resolve the issue?
Attach the external hardware token.
A technician is working to resolve a Wi-Fi network issue at a doctor's oce that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?
Add a password to the guest network.
A user is unable to access les on a work PC after opening a text document. The text document was labeled “URGENT PLEASE READ.txt - In active folder, .txt le titled urgent please read”. Which of the following should a support technician do FIRST?
Run antivirus scan for malicious software.
A technician is troubleshooting an issue that requires a user prole to be rebuilt. The technician is unable to locate Local Users and Groups in the MMC console. Which of the following is the NEXT step the technician should take to resolve the issue?
Add the required snap-in.
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?
Run a virus scan.
A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Choose two.)
Encryption, Antivirus
A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?
Booting into safe mode
A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?
Redeem the included activation key card for a product key.
A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?
Regionally diverse backups
Which of the following wireless security features can be enabled to allow a user to use login credentials to attach to available corporate SSIDs?
WPA2/AES
Which of the following editions of Windows 10 requires reactivation every 180 days?
Enterprise
A technician is upgrading the backup system for documents at a high-volume law rm. The current backup system can retain no more than three versions of full backups before failing. The law rm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?
Incremental
Which of the following is a package management utility for PCs that are running the Linux operating system?
yum
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?
Check for application updates.
Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?
Group Policy
A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following lesystems is supported by both OS types?
exFAT
A user needs assistance installing software on a Windows PC but will not be in the oce. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
RDP
A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?
Verify that NFC is enabled.
Which of the following physical security controls can prevent laptops from being stolen?
Bollards
Which of the following often uses an SMS or third-party application as a secondary method to access a system?
MFA
A company is retiring old workstations and needs a certicate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Choose two.)
Drilling, Incinerating
A user receives a notication indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and nds the antivirus engine and denitions are current. Which of the following has MOST likely occurred?
Adware
A technician is investigating unauthorized Wi-Fi access on a customer's home network. Individuals are able to access the customer's Wi-Fi network without a password. Which of the following is the MOST likely reason this situation is occurring?
The customer has a guest network enabled.
An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?
EOL
A technician needs to ensure that USB devices are not suspended by the operating system. Which of the following Control Panel utilities should the technician use to congure the setting?
Power Options