Review
What does CARE stand for?
Concern, apologize, remedy, educate.
When you are on kiosk, should you be inside the loading area?
NO! Kiosk attendant should be out at kiosks entire duration of the shift.
If only 3 on site, one in each position, and a customer comes inside, who should be the one to help them?
Lot attendant. Kiosk should stay at kiosk.
If a TM notices something wrong during a tunnel check, what should they do?
Mention it to the MOD.
If the loading heater is on, should the side garage door to kiosks be open or closed?
Closed. If loading heater is on, side garage door must be closed.
Towel in pocket.
Must be visible to customers.
When loading, what words must be said to each customer?
"Please" and "thank you".
If there are no customers in the lot, is it okay to come inside, hangout, talk to the loader or kiosk attendant, or be anywhere besides the lot?
NO! Lot attendant should remain in lot entire duration of their shift.
What does I.A.R. stand for?
Inspect, attempt, request.
At what temperature can you set the timer to "ON" for the rear garage door?
40 degrees. Will also accept 35, as that was the policy until about 2 weeks ago.
What are all 4 parts of the monthly focus?
1/2 off memberships, veterans day, gift promotions, air freshener campaign.
What are the top three priorities for vac lot?
Customer interaction, CSATs and wash quality inspection.
Trash can should NOT be out first 10 minutes of lot shifts.
If you are calling off for a shift, a text to the group chat suffices as letting the MOD know?
FALSE. Texting does not constitute a call off anywhere. It is called a call off. Please call either SM or MOD.
How many magnets does the pulse wheel have?
4
True or false:
We are not responsible for shoveling snow from sidewalks, kiosk area and heavily trafficked areas?
False. Please shovel snow from these areas and apply salt to the ground.
What are the 3 key core objectives for 2024?
Grow your business, maintain your business and watch costs.
When tunnel closing, you should spray off:
A) dolly up/down
B) lobster traps
C) exit pad
D) all of the above
D) all of the above. Lifting up the grating and getting everything (including leaves) out of dolly up and down, both lobster traps and exit pad.
To avoid attendance points, you can find your own coverage?
True!
If they can cover your whole shift, you will not be pointed.
HOWEVER, your only responsibility is to call the MOD or SM.
Before submitting a "wash down" who must you call?
Service tech!
True or false: If you are layering up, you can wear hoodies underneath or overtop of your polo.
False, hoodies are NOT ALLOWED. Layering up, shirts still need to be tucked in, nametag on outermost layer.
FINAL JEOPARDY: WAGER YOUR POINTS!
Name all 6 rinse bars in order.