Product Knowledge
What makes up entertainment view?
Digi Tier 1 and 2
True or False: adding a watch is free for the first 3 months, and $10 a month after that.
True
What flag is on an account that tells you they are prequalified for ACP?
Spectrum Internet Assist
What makes up TV Silver?
HBO, Showtime, Digi Tier 1
Where in the settings can you find the IMEI on an iPhone?
I'm moving out of the area and I have my forward address, what tool would you use to check if it's serviceable?
GIS Lite Serviceability Check
What makes up TV Gold?
TV Silver, Starz, Starz Encore, TMC, Digi Tier 2
What tool is used to calculate the difference between what my cellphone costs, and what spectrum mobile has to offer?
Mobile Savings Calculator
What 2 codes are you going to need on an order with home phone?
HP Autho and HP Active
No, home phone and internet aren't bundled on 3.0
True or False: Essentials includes Locals and Sports channels
False
True or False: An active line qualifies for the RET Free Mobile
False
What is the code required so the customer can receive a free mobile.
S Ret Mbl
What is the upload speed on our Gig service?
35 mbps
I have 4 unlimited lines with AT&T at $249 a month. How much could I save annually if I switch to Spectrum Mobile?
$1,548.48