1121679114

Product Knowledge

200

What Internet package do you need to use Security Suite?

You can use Security Suite at no extra cost with a subscription to ANY level of Spectrum Internet service

400

True or False: Essentials includes Locals and Sports channels

False

600

What is the upload speed on our Gig service?

35 mbps

800

What services can you use as a replacement for tv Silver?

HBO, Showtime, Entertainment View

1000

What is it called when a customer has 2 internet modems on an account?

Additional Instance of Internet

Spectrum Mobile

200

I just bought a smartwatch with spectrum mobile. How many months will it be free?

3

400

Who do I have to be transferred to in order to transfer a device from my moms account to my own?

Mobile Repair

600

I just ordered the new Z Fold 4, but it's on backorder. When will I get charged for this device?

Upon shipment.

800

True or False: An active line qualifies for the RET Free Mobile

False

1000

I'm spending the summer in Colombia this year. How much does it cost to call my sister in Vegas per minute with my spectrum mobile?

$0.04

CSG

200

I'm adding a home phone to this account and I got an error saying "Voice requires Directory Listing". What code do I need to add to fix this?

Phone Directory Listing

400

What is the Order Reason Code for a Voluntary Disconnect?

HY

600

What 3 codes are you going to need on an order with home phone AND a cable box?

HP Autho, HP Active, Settop CID

800

What is the code required so the customer can receive a free mobile.

S Ret Mbl or LZ715

1000

I have my own modem and a home phone. What code is required for this order?

S No HSD

Agent OS

200

Where would you go on dashboard to add an AU on an account?

Edit Customer on the task bar

400

What tab(s) are used to enroll a customer in autopay?

Billing and Billing Beta

600

What tool can I use to determine if the modem has a signal or has been unplugged?

Scope

800

What tool is used to find out what specific channels customer will gain if upgrading to select from essentials?

Spectrum TV Entitlements tool

1000

What is the name of the tool to see how many active devices are on the wifi?

WIN tool

Call Scenarios

400

I'm moving out of the area and I have my forward address, what tool would you use to check if it's serviceable?

GIS Lite Serviceability Check on the NICE toolbar

600

If a customer is removing a LOB what retention offer do they qualify for as a final save attempt?

Retention Specialized Offer (Retspec)

800

True or False: A customer with a past due balance of 82.38 can get a promotion added to their account.

False. They would have to pay their past due balance.

1000

Yes or No: Customer has $25 off internet and home phone. They wish to remove the home phone. Will the internet go to standard rates upon removal?

No, home phone and internet aren't bundled on 3.0