Mobile
What core speed is required as a minimum to receive Free Spectrum Mobile retention offer?
300 Mbps
Which article is used to find self install instructions?
HOW4411
What is the name of the type of offer in an area that has a lot of competition?
Retention Special Offer (Retspec)
I'm upgrading their internet but I'm not sending any equipment. What install code do I need?
No Truck or XT
How far in advance can I schedule my voluntary disconnect?
30 days
The unlimited plus plan is throttled after ___ of monthly data use.
50 gb
My cx is asking questions on how to navigate cloud dvr, which copilot has the instructions?
HOW5826
How much is Hulu Live's DVR service?
$9.99
I want Turner Classic Movies on my Select package, but my tv said I have to call you guys. What do I have to add to get that channel?
Entertainment View
Max $ off for an Internet Only Acct
$25
$10
I don't know how to edit my seasonal dates, which article should I use to show me the steps.
HOW222
How many simultaneous streams can Youtube TV have?
3
Yes or No: Can I add Entertainment View to Essentials?
No
True or False: Spectrum Internet will be required for customers who opt not to use Spectrum Receivers
True
True or False: in retention I can disconnect and refund a new device within 14 days of purchase
False
Which article has the table for double play and triple play $ off?
GEN8652
What speed window would I be getting with Verizon 5G Home internet?
85-300 Mbps
What flag is on an account that tells you they are prequalified for ACP?
Spectrum Internet Assist
Yes or No: A customer comes in with acquisition rate internet and TV essentials. They want to remove the Essentials and you do so. Does this count as a Single Play Save?
No
I have 6 unlimited lines with Verizon at $347 a month, and I own all my phones. How much can I save yearly if I come to Spectrum?
$2,004.72 for 6 paid lines
or
$2,364.60 for 5 paid lines and 1 free
This person paid their past due balance days ago, but they still have a nonpay disconnect. What copilot would show me how to take that off?
HOW3755
T-Mobile 5G home internet is offering me a $50 plan. What speed would I get?
72 – 245 Mbps
I want Select, HBO, 1 HD Receiver, Entertainment View, Ultra, Wifi, and a Home Phone. How much is that gonna cost at standard rates?
$270.16
When processing a warm transfer, if a representative hasn't answered after ____ seconds of hold time, complete the call as a cold transfer.
20