Mobile
What core speed is required as a minimum to receive Free Spectrum Mobile retention offer?
300 Mbps
Which article is used to find self install instructions?
HOW4411
Customer is looking to figure out how much money they would be saving by switching over to spectrum mobile. What took would you use to find out?
Spectrum mobile calculator
I'm upgrading their internet but I'm not sending any equipment. What install code do I need?
No Truck or XT
How far in advance can I schedule my voluntary disconnect?
30 days
The unlimited plus plan is throttled after ___ of monthly data use.
50 gb
My cx is asking questions on how to navigate cloud dvr, which copilot has the instructions?
HOW5826
How many lines need to be moved over to qualify for the mobile contract buy out and how many need to be ported over?
3 need to be moved over and at least 1 needs to be ported over.
I want Turner Classic Movies on my Select package, but my tv said I have to call you guys. What do I have to add to get that channel?
Entertainment View
Max $ off for an Internet Only Acct
$30
$10
I don't know how to edit my seasonal dates, which article should I use to show me the steps.
HOW222
Using the zip code 28216 How much is 1 gig @ Kinetic, Google Fiber, and AT&T Fiber?
Kinetic: $89.99
Google Fiber: $70
AT&T Fiber: $80
Yes or No: Can I add Entertainment View to stream?
No
True or False: Spectrum Internet will be required for customers who opt not to use Spectrum Receivers
True
True or False: in retention I can disconnect and refund a new device within 14 days of purchase
True
What article would I use to find dollars off?
GEN8652
T-Mobile 5G home internet is offering me a $50 plan. What speed would I get?
75 - 245 MBPS
I want to disconnect my service because I am going to AT&T because we want to bundle our internet with our phone service. The internet is going to cost use 54.99 & we are paying 230 for 3 lines with AT&T. I'm sure you guys can't beat that price. (What would you offer?)
59.99 int + 3 Unlimited plus lines for 89.98
Yes or No: A customer comes in with acquisition rate internet and TV stream. They want to remove the stream and you do so. Does this count as a Single Play Save?
No
I have 6 unlimited lines with Verizon at $347 a month, and I own all my phones. How much can I save yearly if I come to Spectrum?
$2,004.72 for 6 paid lines
or
$2,364.60 for 5 paid lines and 1 free
The customer is calling in because they're looking to disconnect but they're bulk. You aren't sure where to send them what copilot article would you use to figure out?
GEN6675
I'm switching to Windstream because they're running an incentive where you get a discount on your internet when I bundle my cell phone service with them. (who is the mobile provider & how much is the incentive saving them?)
AT&T & $20 a month
I want TV select, 5 DVR HD Receiver, 1 HD Receiver, Entertainment View Plus, Showtime, Latino View, Internet Ultra, Wi-Fi, 4 Wi-Fi pods, 2 voice lines, 3 unlimited plus lines Standard rate.
$538.91
When handling an escalated situation on a call what does the A.S.A.P acronym stand for?