Empathy, Warmth & Respect
"walking in another person's shoes"
What is Empathy
True or False, Self Disclosure should be used for both the benefit of the client and nurse
What is False
The ability to access, manage and use one’s feelings in relationships
What is Emotional Intelligence
Are you cold? Is an example of this type of question
What is a close-ended question
These 5 factors may impact the exchange of messages between people
What are:
•Environmental factors
•Territory & personal space
•Physical appearance & dress
•Nonverbal cues
•Intrapersonal factors
Times when the use of empathy may not be appropriate, include:
What are: when the client demonstrates:
Inappropriate behavior, Abusive, Sexual, Seductive, Intoxicated, Not in touch with reality i.e. suicidal
This should be the intent of self-disclosure
What is "to show empathy"
4 Stages of Group Development
•Forming
•Storming
•Norming
•Performing
Asking questions is a component of this part of the nursing process
Fundamental to nursing assessment (subjective or objective)
A response strategy to check whether the nurse’s translation of the client’s words is an accurate interpretation
What is Paraphrasing
This type of communication strategy involves the use of a welcoming facial expression i.e smile and appropriate eye contact, along with an appropriate tone of voice
What is warmth
The goal of a Client-nurse relationship should be to do this....
To help the client achieve and maintain optimal health
These 3 conditions must be met for effective group development
What are:
Group members must trust one another
A sense of group identity must be present
Must be a sense of group efficacy (below that the group as a whole performs better than individuals working on their own)
Can you tell me about this pain? Is an example of this type of question
What is an open-ended question
The following are examples of:
•Asking personal questions
•Giving personal opinions
•Automatic responses
•False reassurance
Sympathy
What are:
Non-therapeutic Communication Techniques
Offering your undivided attention, maintaining appropriate eye contact, determining how a person likes to be addressed and acknowledgement are examples of this.
What is respect
AIDET Acronym stands for
What is:
Acknowledge
Introduce
Duration
Explanation
Thank you
A helpful strategy to consolidate information following a group meeting
What is Summarizing
For a client that is aphasic, this form of question may be more helpful
What is a close-ended question
This type of communication strategy has the following attributes:
“what you see is what you get” – you are trusted – not hiding information from others
•Conveys that the nurse is sincere and honest
What is genuineness
You feel.....because......
is a common introductory line for this type of therapeutic communication technique
What is empathy
This is a helpful acronym when we're thinking about our non-verbal communication
What is SOLER
What are:
•Autocratic
•Democratic
•Laissez-Faire
•Participative
What are: 4 Main types of leadership
Specificity could be defined as:
What is:
being detailed and clear in the content of speech
communication is focused and logical
assists clients to move from broad areas of discussion to more focused discussion
Used to broaden client’s perspective or when nurse needs a greater focus on a specific part of communication
What is restating