MKT
What should employees do to maintain a customer-service mindset?
A. Decide how to spend their break time B. Listen to the words of soothing songs C. Devote their full attention to customers D. Maximize conversations with coworkers
Devote their full attention to customers.
Maintaining a customer-service mindset requires employees to set their minds on customers.
What is the first step in entrepreneurial discovery?
A. Analyzing the feasibility of an idea B. Determining the risks and rewards C. Identifying an unmet want or need D. Screening the product ideas
Identifying an unmet want or need.
Entrepreneurial discovery is the process of detecting and matching product and market opportunities with one another in a manner that satisfies the market and the business.
What type of chart would be best to illustrate room bookings for nine individual months?
A. Scatter chart B. Bar chart C. Venn diagram D. Pie chart
Bar chart.
A bar chart is effective for showing separate data sets that are similar, such as room bookings for different months.
True or False: Your exam score counts for 1/3 of your overall roleplay score.
True.
1/3 may not seem like too much, but it could be the determining factor between going to ICDC and not placing.
True or False: You are allowed to wear boat shoes
False
Identifying new product opportunities usually requires a person to be
A. indifferent. B. aware. C. decisive. D. emotional.
Aware.
A product opportunity is a favorable circumstance that presents itself to provide a good or service that consumers are willing to buy. People identify product opportunities by being attentive to their surroundings, by being aware.
When monitoring progress in achieving organizational goals, it's important to evaluate objectives that are
A. vague. B. implied. C. flexible. D. measurable.
Measurable.
When monitoring progress in achieving organizational goals, it's important to evaluate objectives that are measurable. In business, what gets measured gets managed.
During a crisis situation, hotels and hospitality managers should prioritize
A. the safety and security of hotel guests. B. the protection of the hotel's top personnel. C. the protection of valuable hotel art and décor. D. the safety and security of hotel employees.
The safety and security of hotel guests.
During an emergency, hotel guests should be top priority.
For Team Decision Making events, you have 30 minutes to prepare with your partner and 15 minutes of interview time. How long should you spend in front of the judge?
A. 5 minutes. B. 20 minutes. C. At least 10 minutes but no more than 13.
At least 10 minutes but no more than 13.
Leaving too much time will limit your influence and may make your interview feel rushed. Not leaving time for questions from your judge may cost you time to make any clarifications.
What time do you need to be at the Aqua Turf on March 6th?
7:15am
Businesses might consider increasing their prices during times when
A. customers have less disposable income. B. goods and services are plentiful. C. many people are unemployed. D. economic conditions are good.
Economic conditions are good.
Businesses need to be willing to adjust their prices. When economic conditions are good, the business might increase its prices because customers are less cautious with their spending.
When selling your ideas to others, objections typically signify that
A. your audience is unengaged. B. your idea won't be accepted. C. you haven't done enough research. D. the audience is taking your idea seriously.
The audience is taking your idea seriously.
After presenting an idea, it's normal to encounter some objections from the audience. Objections typically signify that the audience is listening and taking your idea seriously.
Hotels benefit from selling gift certificates to guests because these gift certificates
A. provide an experience, not just a product. B. are redeemable at any time by the recipient. C. are a small production investment for the hotel. D. can extend the customer base of the hotel.
Can extend the customer base of the hotel.
Happy customers buy gift certificates for friends, who become happy customers that purchase gift certificates for friends, and so on. With each satisfied customer and gift certificate purchase, the hotel promotes its property and builds its customer base.
Name one strategy for planning your roleplay during your prep time.
- create a chart/other visual
- create a script
- give yourself time to review 30 seconds before meeting with the judge
What place do you need at states to move on to ICDC?
1st, 2nd, or 3rd
A sales presentation should be based on
A. clearly written users' manuals. B. the ability to locate new clients. C. the fact that the client needs the product. D. appropriate use of follow-up techniques.
The fact that the client needs the product.
After locating potential clients, salespeople must learn about prospects’ business needs and problems to determine how their products can meet those needs or solve those problems.
A business may review its accounting information to learn
A. the size of its competitors' debts. B. how its products are being shipped. C. what industry trends to expect for next year. D. what its sales revenues are
What its sales revenues are.
A business may review its accounting information to learn what its sales revenues are.
Which of the following is an example of a positive moment of truth in customer service:
A. Showing concern for customers' lengthy wait B. Following a script when talking to customers C. Offering a customer-satisfaction survey D. Aggressively upselling to customers
Showing concern for customers' lengthy wait.
A moment of truth in customer service is an interaction during which a customer can form a lasting impression of your company. One way that employees can create positive moments of truth is to demonstrate empathy and concern when customers are experiencing frustration.
How should you end your interview time?
A firm handshake, polite closing, and with *confidence*
What color pants should you be wearing if you decide to wear a DECA blazer to compete?
Any of these answers: Grey, Navy, Khaki
What type of production process would be best suited for a company that makes wool coats and socks that are not in constant demand?
A. Intermittent B. Continuous C. Routing D. Unit
Intermittent.
Intermittent production occurs when production periodically stops and restarts. It is generally used for products that are not in constant demand all of the time. Wool coats and socks are an example because they are generally only used during the colder winter months in many regions.
Which of the following is a top priority for supply chain managers:
A. Developing overseas markets B. Producing an appealing corporate image C. Controlling costs D. Gaining leverage in negotiations
Controlling costs.
Controlling costs is the top priority of many supply chain managers. In fact, some might argue that controlling costs is the driving force of supply chain management. It is also likely the area where supply chain managers have the most control.
Which of the following attitudes should an entrepreneur have about new technological developments:
A. New technologies should be applied to all business practices. B. The impact of new technologies should always be evaluated. C. New technologies are overrated and should be avoided. D. The benefits of new technologies do not outweigh their high cost.
The impact of new technologies should always be evaluated.
An entrepreneur should always evaluate the potential impact that new technologies could have on business opportunities and competition.
Your roleplay puts you as the social media marketer for your company and your judge as the CEO. List one way you can engage your judge in the interview time.
(Answers may vary. Mrs. Brooks has the final verdict.)
What is an ascot?
A necktie or a scarf with broad ends; necessary if you wear a collared shirt to compete and don't want to w