Management/Leadership
What is the management style where they are probably going to ask for employee's opinions
Democratic Management Style
When food is prepared in the kitchen and each person receives their own plate
Plated or American Service
The book where servers put money and receipts
Server Book
What does BEO stand for and what is it used for?
Banquet Event Order and it is used for the operations staff to ensure that the event flows perfectly
How do we get forecasted labor hours?
Adding up the scheduled hours for an employee
What is the management style where they do not take anyone into consideration, often uses because I say so
Autocratic
Can be either Russian or English service style
Family Style
First Cut and Closer means
First person who gets to go home and the person who has to close the restaurant
What is a sales lead form and a contract form?
Sales lead form is used when taking initial sales calls or meetings.
Contract forms are when the client has decided to move forward and the sales manager takes the information from the sales leads sheet and puts it on the contract form so the contract person can create a contract.
What is raw labor hours?
The hours the employee actually worked
Laissez-Fare Management Style
What is the difference between stationary and passed
Stationary food is at a table and guest go up themselves and passed is when the servers go around and serve the guests
The sheet that is used to keep track of what servers have had tables and who is next in line
Rotation Sheet
What is the difference between the function book & catering software
Function books are where all booked events are held and catering software might have a variety of events like inquiries, estimates or events that have cancelled.
How do we get labor cost percentage
Raw combined labor hours divided by the gross sales x 100
The management style in which the manager always follows the rules
Bureaucratic
The way food is presented to guest is called the
Style of service
Usually a POS, back up silverware and condiments are here in a restaurant
Server Station
Name the linen size
8ft table
6ft table
Floor Length Linen for 60in round
Floor Length Linen for a 72in round
90x156
90x132
120
132
How do we get the menu sales price?
cost per portion divided by the food cost percentage
Name the 5 functions of a manager
Planning, Organizing, Staffing, Directing and Controlling
Any food that is prepared by a business that is outside the home is considered
Food Service
What is a POS & KDS and how do they work together
Point of Sales, Kitchen Display System. POS sends orders to the KDS so the kitchen knows what has to be cooked
Name the 6 steps to the sales process
1. Initial sales interaction
2. Sales meeting where details/terms are discussed
3. Contract is creating and signed
4. Function book is updated with the event
5. Menu/Final details meeting is had
6. Final BEO and Floorplan is created & distributed
How do we get food cost percentage and what should our food cost percentage be?
portion cost divided by menu sales price x 100
about 30%