Theories of Change
Which theory is best depicted by an ice cube?
Lewin's 3 Step Change Model - Freeze-Unfreeze-Re-Freeze
Name the FOUR main types of stakeholders
customers, employees, investors, and policymakers/political actors
Name the four areas of a SWOT analysis
Strengths, Weaknesses, Opportunities, Threats
Which types of employees are owed holiday pay?
Part Time and Full Time Employees
Abercrombie & Fitch is an example of WHAT kind of pressure?
Social
What are the top causes of resistance to change? (name 2)
Which organisation oversees consumer rights are adhered to?
ACCC
Which analytical tool would you use as a framework to assess the macro-environmental factors that can affect an organisation or industry?
PESTLE
The name of the official process of resolving conflict within a business.
Mediation
McDonalds changing to paper straws is an example of WHAT change?
Legislative
What is the ADKAR Model?
Awareness, Desire, Knowledge, Ability, and Reinforcement
To whom is a consumer complaint escalated if a company is unwilling to internally handle the issue?
The Ombudsman
Name the segments of a PESTLE
Political, Environmental, Social, Technological, Legal, Economic
The term used when a position no longer exists in a business and the employee cannot be re-trained.
Redundant / Redundancy
The introduction of a foreign tariff on a business is an example of WHAT kind of change?
Political
Name the change theory:
The steps are: Create Urgency, Form a Coalition, Develop a Vision, Communicate the Vision, Remove Obstacles, Create Short-Term Wins, Consolidate Gains, and Anchor in Culture.
Kotter's 8-Step Change Model
What are the 4Cs of stakeholder management?
Customers, Competitors, Company, and Community
WHAT is a framework for analyzing the competitive intensity and attractiveness of an industry
Porter's Five Forces
Name one way a business can legally terminate a P/T or F/T employee, while retaining the position.
Performance management
Written warnings (3)
The employee commits a criminal offence or a high-level HR offense
Your company is found to be doing something to draw negative press. Name two ways you can distance your company from the issue.
Re-structuring
Re-branding
This theory aims to gently push employees and staff into a new culture or structure
Nudge Theory
What is the name of the organisation which oversees Australian business and company activities?
ASIC
What does PIG stand for?
Power Interest Grid
The financial incentives used to retain or attract employees.
Renumeration
The Dell call center fiasco was an example of what employee and cost re-structuring change gone wrong?
Out-Sourcing