Hotel/Residence Fire Response
During a General Alarm, Security directs teams to clear these areas.
What are the affected wing, two floors above and one floor below?
Security may review these when lawfully assessing a W.A.T.C.H. concern.
What are CCTV records?
Security must obtain this document from the food outlet during a foodborne-illness investigation.
What is the guest’s receipt?
According to the SOP, RCMP involvement should be considered when vehicle damage exceeds this amount or when an injury occurs.
What is $2,000?
This personal detail is especially important because the potential consequences of a fall increase with it.
What is the casualty’s age?
Security must go here first to determine the exact location of a residence fire alarm.
What is the Residence building fire panel?
incident documentation must not include these four types of language.
What is speculative, subjective, accusatory or emotional language?
Security must never suggest these to a guest reporting a foodborne illness.
What are symptoms?
After completing the initial investigation, the SSA should tell the guest that these individuals will contact them regarding the next steps.
Who are the Director or Assistant Director of Security?
Security must document the style, condition and tread of this item.
What is the casualty’s footwear?
Security must obtain these essential keys from where and provide them to who?
HM office and provide them to the Fire Department.
Security must avoid doing these three things to a suspected guest unless immediate safety requires it or authorities provide direction.
What are confronting, accusing or alerting the guest to the concern?
This EHCO record is mandatory for every foodborne illness claim.
What is Record 9 – Food Poisoning Allegation Guest Questionnaire?
Security should determine whether the damage was already documented on either of these two documents.
What are the Valet Tag or Rental Agreement?
Descriptions of the incident location must use this type of language rather than assumptions.
What is specific and factual language?
Even when Security successfully extinguishes a fire, this department must still attend to confirm the area is safe.
What is the Lake Louise Fire Department?
This is the first thing Security must determine after receiving a W.A.T.C.H. concern.
What is determine whether there is an immediate risk to life, safety or well-being?
hese two leaders coordinate with the Banff Health Unit when food testing is required.
Who are the Director of Food & Beverage and the Executive Chef?
If the damaged vehicle is a rental, Security should obtain a copy of this document.
What is the Rental Agreement?
Once the incident is documented, hazards such as ice, water or uneven surfaces must be reported here.
What is Grounds team for follow-up?
If the primary muster point is unsafe, residents may be relocated to one of these alternate locations.
What are the P&C Training Room, MTW meeting rooms or Ballroom?
This is what W.A.T.C.H. stands for.
What is We Act Together for CHildren?
Security must never offer this to a guest who reports a foodborne illness.
What is compensation or Medication?
Security must confirm with Valet whether this inspection was completed and when it occurred.
What is the walk-around inspection?
When available, this evidence must be included with the slip-and-fall investigation
What is CCTV footage?