Operations
What are business, HSA and Bridge debit cards?
A hold placed when a customer has had 6 overdrafts in the past 6 month period?
What is a repeat overdraft hold?
$10,000 temporary POS
What is the temporary limit a Service Manager can approve?
Redemption limit for savings bonds for a non-customer.
What is $1000.00?
Credit Card processing
What is a service offered by Merchant Services?
Needs a copy of a piece or mail or ID with current address?
What is an address discrepancy service event?
Questionnaire completed during the account opening process which asks questions on activity and occupation.
What is Verifin?
20 days
What is the timeframe to clear a Commercial Documentation exception?
IRA Custodial Organizer, CD Signature Card, Rate Sheet
What are forms required when opening an IRA Account?
Distribution required when an IRA Owner turns 73
What is the Required Minimum Distribution?
A document that is mailed each January showing interest earned for the prior year.
What is a 1099?
Treasury Management product that alerts the teller system if a check is legitimate.
What is Positive Pay?
Unexpired limited term driver's license
What is a primary ID we can accept for a NRA customer?
Interest paid at maturity
70.00 NSF Refund
What is the maximum refund a Universal Banker can approve?
The document used when a customer in a qualifying consumer checking consents to using their Smart Limit to cover overdrafts.
What is the Overdraft Consumer Election Form?
Document that needs to be submitted within one day of a teller offage over 25.00
What is the Cash Difference Checklist?
Form required when a customer is withholding anything other than 10% on an IRA distribution.
What is a W4R?
Days a customer is considered new per Reg CC
What is 30 days?
Workflow
What is the program used for product changes, NSF Refunds and Address changes?
Frontline support
What is the webex group designed to answer questions for bankers?
Report that is emailed each morning each morning that shows missing documentation on an account
What is the pending service event report?
Letters of Office and Death Certificate
What is documentation required to open an Estate Account?
$5525.00
What is a large deposit according to Reg CC?
Number of cards a customer can have reissued due to Jack Henry alerting the customer of potential fraud with no loss and card being placed in Warm Status
What is 6 per rolling 12 month period?