Live Tech
Your Greeting
ADT this is "NAME" may I have your tech id please?
The system that uses EX6120-100NAS
What is Command
Sequence used to pull tech jobs
[ALT] [F] [J] [E]
The form in which Virtual Tech's request parts to be dropshipped.
What is the Dropship request Form.
What should your CHARGE ACCOUNT look like
Company- 001
Location - Oracle Town
Cost Center- 000000
Account- 125200
Intercompany- 000
LOB- 0000
What do you need to verify with the tech?
Their name, customer name/address, parts needed/quantities, if there is a charge, if they have these parts on their truck, reschedule day for customer.
Sequence used to find PNPR buffer
[CTRL] [SHIFT] [J] Status- O Job request- PNPR
Sequence used to find Oracle town on double branch location warehouses?
[CTRL] [U] [BR]
Can VSC Reps order more than (1) part line?
Yes, ask and you shall receive.
What should your description read when doing a LIVE TECH order?
DROPSHIP, JOB#, CUSTOMER NAME, TECH, TECH ID, OSC
Where is the tech's subinventory?
Add/edit part line.
Status used after Parts are ordered
Sequence used to find ASI buffer
[CTRL] [SHIFT] [J] Job Type- ASI
If a part# is not listed in the body of the job what are your next steps?
Add a comment "PART IS #####" Then add the part# in the body of the job.
Can you order a part that is backordered? Explain your answer.
If there is an ETA, yes, using the Earliest reschedule date.
If there is no ETA, no, advise to check locally.
What are the first 3 AND last 3 numbers in a tech's sub-inventory?
First 3- Oracle Town
Last 3- Tech's truck number
Scenario for parts that are not eligible for PNPR.
Comment in MMB "PART NOT PNPR ELIGIBLE/EMAILED REP", bill out ticket, email rep.
Where do we document tickets that were incorrectly made in the ASI/ASIH buffers?
Guard Error Tracker (Naughty List)
If there is no part listed in the Job OR in the Request form what are your next steps?
Email the rep and their manager asking to clarify what part they are needing. Turn the line Green and add a SEE NOTE in the tracker. Always recommend a part is there is one you think you could be.
When adding another part line in ORACLE what hot key do you use.?
Arrow down
Can a tech request a part be shipped to the local warehouse? Explain your answer.
Yes, but an email must be sent to the local office asking for permission before part is ordered and customer can not be rescheduled until part is ordered.
Are PNPR tickets eligible for accounts without QSP.
No
What sequence is used to find previous accounts you have been in same day?
[SHIFT] [F3]
Can you order parts on an account that does not have QSP?
No.
If there are two location warehouses and MMB is showing an incorrect ORACLE town, how do you find they correct sub-inventory location (Oracle Town)
Looking up which warehouse is closest to the customer.