Hotel Operations
The inability to sell a hotel room once a night has been passed illustrates the concept of
Product perishability
An essential quality of an effective manager
Showing Genuine concern for the challenges faced by employees
What should primarily inform the questions asked during a job interview
The job's responsibilities and the candidate's resume
True or False
Departmental revenue and expenses can be found on an income statement
True
Which Company provides market intelligence reports for the hotel industry
STR
What information does a task list provide?
The tasks involved in a role and activities the employees must perform
A factor closely associated with employee performance
Level of engagement
What distinguishes active job candidates from passive ones
Employment status
If a manager budgeted 280,000 in revenue but the actual revenue was 290,000 how would the variance be described
$10,000 favorable
Price elasticity describes the relationship between the price and______?
Demand
What is the term for revenue earned from services like parking and internet upgraded?
Ancillary Revenue
Helping hires feel accepted and comfortable is a key part of what process?
the orientation process
What should be included in a job advertisement
Unique features that set the property apart from the competitors
What is the final step in the budgetary control process
Implementing corrective actions
What revenue management strategy is an example of a restriction?
Imposing a minimum stay requirement during high demand
what are actions to take to prevent human trafficking
training staff to recognize signs of victims and trafficking
The most essential element for a productive meeting
Effective Planning
In a hiring situation where where a manager has two or more applicants with similar qualifications, what unconscious mistake could a manager make?
Having unconscious bias
What formula is used to calculate percentage variance?
Dollar variance/actual amount
If a seafood dinner costs $5.10 to make and the target food cost percentage is 28%, what should the menu price be?
$18.21
Accesses all hotels within a single brand for booking
What does a feature of a central reservation system (CRS)
When addressing a termination of two employees for misconduct what kind of meeting should a manager hold.
Face-to-face
What should be a key component of an employer's value proposition?
Career advancement opportunities
Which type of analysis helps determine profitability thresholds for bookings
Displacement Analysis
What is a discounted rate that requires a non-refundable payment at the time of booking an example of?
Rate fence