GREET
Within how many seconds of a client entering the store, should we naturally welcome?
10 seconds
How many open-ended questions should we ask clients?
3
How many items should we style with and what are the names?
4 - original, alternative, enhancement, proven
What should you do before bringing the items to the cash desk?
Reinforces ad confirms the client's choices before getting to the cash desk
How do you Maximize after your client is finished cashing out?
Walks bag around the cash desk or to the front of the store + Offers personalized thank you's and parting comments
When greeting a client, what should we never lead with?
"Can I start you a fitting room?"
What do you have to exchange with your client?
What should you never return to the fitting room without?
Further suggesions
After you reinforce and confirm the client's choices in the fitting room, what is the next step?
Walks over to the client to process their sale, or introduces her to the CA
What should we promote when there are product launches?
Promotes our digital boutique
How long to initiate a conversation with the client?
What should you share with the FM's and SA's on the floor?
Always ready to share what she learned about her cleint, including her name and what she is doing at the boutique
Where should you always be styling?
sales floor, fitting room, and cash desk
Which steps are you doing when you are considering the client's objections to offer better suggestions?
Skims through the no's (removing from the fitting room) and build's on the yes' to add alternatives
What kinds of questions should we ask in order to Maximize?
Always asks-Who else? What else? GC?
What is the definition of Greet?
Greet and warmly welcome everyone. Approach confidently and initiate a natural conversation to create a connection.
What is the Learn definition?
Share your name and learn as much as you can about your client. Ask open-ended questions and listen actively to determine their needs. Share product and event highlights to create excitement.
How should you combine a client's selected product when heading into the fitting room?
Creates thoughtful combinations of product for the client to take into the fitting room at one time
Offers additional adivce to complete the look - like suggesting the perfect lipstick, hair or shoes
When cashing out a client, which OBW are you practicing and why is it important?
Consistently applies OBW for CPM
What is the most important aspect of greet?
Aware of which clients have been approached and communicate when greeting support is needed
What should we share with clients?
Creates excitement about our product or event features and highlights
What do you need to provide to the clients when styling them?
Provides accurate PK and personalized benefits, leveraging Aritzia.com for information
What do you do when the item is not availble in store?
Offers services if required to secure the sale (order delivery or transfer)
How do we offer a client a reason to return?
Always offers a reason to return - business card, PSA, new store openings, product launches and etc.