Where'd It Go?
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Kit'ting Started
Rack Up the Rewards
Street Smarts
100
This is the amount of days a customer has to report missing items

What is 14 Days?

100

An image of this is needed in the Saleforce case when the damage is over $100

What are pictures of the damaged items?

100

This it the Buy-in promotion to a new brand

What is a New User Kit (NUK)?


100

This is the amount of points that you earn for each dollar spent (not the SCCC/PLCC)

What is 1 Point?

100

This is the area that displays important messages

What is Annoucements?

200

This document is required in the Saleforce case that shows the customer paid for the missing item

What is an Invoice?

200

What is an RTS tracking?

200
This is the items you must purchase to receive the free/bonus items when purchasing a New User Kit

What are the qualifying items?

200

This is the amount of points earned for each dollar if you are a SalonCentric Credit Card Holder

What is 4 Points?


200

This section provides today's announcements/promotions

What is the Today at a Glance section?

300

An image of this should be in every case about missing items

What is Carrier Tracking image?

300

Damages reported on this report will always get replaced

What is the UPS Exception report?


300

This is the pretty flyer that can be shared with a customer who is interested in purchasing a New User Kit

What is a Sell Sheet?

300

This is where a customer see their ProReward Available Balance

What is the ProRewards Dashboard?

300

This is the tab within the information link for a promotion that stores the file

What is the Related Tab?
400

This is the approval limit for the Client Facing team to process Shortage Claims

What is $100?

400

This is the Salesforce Case Record type used when documenting a Damage claim

What is a Damage/DIF Issue?

400

This is the guide explaining how to place an order for a New User Kit?

What is the NUK Order Guide?


400

This is a way to earn additional ProRewards Points outside of making purchases

What are Challenges and/or Learning Tracks?

400

The is how far out promotions/announcements are posted

What is 2 weeks?

500

Shortages under $100 should be routed/assigned this queue for processing

What is the Credit Processing Queue?

500

Emailing a customer from the Salesforce case allows a customer to respond with these

What are pictures of the damaged items?

500

This is the prepacked kit that contains the free/bonus items

What is a Merch Kit?

500

This is the amount of time it may take for ProRewards to reflect in a customer's account

What is up to 72 hours?

500

This link allows you to see stock levels within the Street Home page

What is Inventory Updates?