Accounts
Is it possible to change the Account Group on an account using Scheduled Events?
No
Put these in the correct order of actions when trying to resolve a billing issue:
1. Adjustment
2. Void
3. Delete
4. One-Time Transaction
5. Freeze
6. Reverse
Delete, Void, Reverse, One-time Transaction, Adjustment, Freeze
How do you assign an IP to a RADIUS account?
Navigate into the account, click into the "Network & Inventory" tab on the left-side menu, and then select the "RADIUS Accounts" sub-tab. select an address from an IP pool. Once selected, you will need to complete the "Subnet" field by either entering it in manually or using the "Find Next Available IP" button to automatically populate it. Once the necessary fields have been completed, click "Create".
What does a Report License allow you to do?
A report license is used to access the advanced features of Sonar's Business Intelligence tool, such as the ability to use the Explore feature and to build custom reports
Once you've assigned an inventory item, are you able to change the assignee?
Yes, click on the drop down of the inventory item and click Change Assignee
Would you establish a Parent/Child relationship from the "Parent" account or the "Child" account?
You can do it from either one.
How would you set your billing default to bill a month ahead before the period start day?
If the invoice day is the same as the Bill Day, (e.g., Bill Day=1, Invoice Day=1) the service period will begin on that day the following month
What is the purpose of ICMP as a network monitoring protocol?
Allows us to collect data about packet loss and latency of devices.
Which of the following permission(s) do you need in order to access Reports?
1. Update an account and related entities
2. View account reports
3. View taxes
View account reports and View financial reports
Why would a user not be showing within the Dispatcher View?
The user is not apart of a Schedule Availability
What would occur if you were to disconnect an account?
Disconnecting an account will result in a final invoice being created for any un-invoiced debits, the removal of the account from the account's associated serviceable address, and will also set the account to the prescribed account status that has been set in your instance's Billing Settings
Based on the following billing configuration, when will the service period start for the customer?
Bill Date: 2021-12-12
Bill Day: 12
Invoice Day: 1
Auto Pay Day: Invoice Day
Due Day: Billing Day
Grace Days: 5
Jan 01 2022
What is the main issue with DHCP and what is the solution for it?
Issue: You need some mechanism in place to determine that the end user is authorized to be accessing the network. You also need some mechanism to prevent them from obtaining more IP addresses than authorized, so that they can't deplete your available IP pools.
Solution: Option 82 allows additional data to be injected into the DHCP request along the path between the requesting client, and the DHCP server. With DHCP Option 82 enabled, a device between the customer and the DHCP server can inject information that will allow you to identify them.
Is it possible to share Unpublished Dashboards? If so, how would it be done?
Navigate to your unpublished (user) dashboard, click on the settings icon in the top right corner and select Send
How would you make it so a mac address is unique and can only be added once into the inventory?
Make the "Unique" model field set to "Global" on the inventory item
A customer calls in and says their user cannot add a call log. They can confirm that the role associated with their user has all permissions under the "Call Log" section. What permission could they possibly be missing?
1. Create a new account and related entities
2. Update links between accounts and invoices
3. View all log files regardless of the entity they are attached to
4.Create a new contact
Create a new account and related entities
Determine where the tax would be applied for if you have a city tax on an account where the serviceable address is input for Toronto, Canada but the corresponding geolocation (lat/long coordinates) fall within another city (e.g. in Mississauga).
A geo tax for Toronto, CA would be applied. City tax is based on the "City" field of the serviceable address.
Before you can use Sonar to control speeds in a MikroTik, what must you do?
Build address lists and add the MikroTik as an inline device in Sonar
Which report allows you to see the delinquency count and percentage over a period of time? (p.s it's not the one your thinking of)
The Financial Overview Report shows you the delinquency count and percentage on a line graph over the last 6 months.
A weekly total of all the job types are displayed in the table view within Scheduling, so that you can see how many jobs of a particular job type are occurring throughout the week. What does it mean if that number is highlighted in Red on one of the day's?
It is the total number of jobs that were completed but failed, for that particular job type on that day
What are the required steps to take when a customer is going on vacation for a period of time ?
An Account Status needs to be created, a service to associate with vacation mode needs to be created. Optionally, an address list - or RADIUS group depending on your network configuration - to filter this account and service into a distinct group on which you can manage their speeds.
Is it possible to restrict which contacts are able to access the customer portal? If so, how is this done?
Yes. Go to System Settings, under "Customer Portal Contact Access" either select "All Contacts" or "Primary contacts only"
What are the two things you need to do in order to integrate Preseem with Sonar?
1. Provide Sonar with your Preseem API Key
2. Provide Preseem with a Read-Only user account from your Sonar instance
Which Canned Report will show you "Billing and Account Statistics"?
General Overview Report
Is it possible to get alerts for if your inventory count goes past a certain threshold? If so, how would this be done?
Yes it is. Click on the bell icon on any tile within the Inventory report. The tile should have at least one numeric measure (or table calculation) to set up an alert. Fill out the required fields and click Save.