All I Want for Christmas Is… Good Metrics
What is our target answer %?
80% or higher
What is the federally funded program for individuals 65 or older, or those with qualifying disabilities?
Medicare
Famed for her five-octave vocal range, which American pop singer is known as "Queen of Christmas?
Mariah Carey
What is the required naming convention for a case?
" DX Month Year"
Gait and Mobility is a common diagnosis for what type of physical therapy patient?
Balance
What is the target time to schedule or TTS?
2 days or less
What do we enter as the Member ID number for a Workmans Comp payer?
Claim number
Which fruit used to be a popular stocking stuffer?
An orange
What should we do if the patient refuses online pre-registration or does not have an email?
Add a chart alert to inform CCS that patient refused/has no email and will arrive 30 minutes prior for PPW.
Which specialty therapy treats an incontinence diagnosis?
Pelvic Floor
What are the target total hours a CSC should be logged into the call queue?
35 hours or more!
Which federally funded plan provides coverage for our military service members and requires prior authorization?
TriCare Prime
The Old Man in "A Christmas Story" overestimated the value of a lamp shaped like a showgirl's leg because it came in a box labeled with what totally not Italian, cautionary word?
If we receive a referral for a patient and the patient has an active case for a different diagnosis, what is the CSC’s responsibility?
Upload Rx and task CCS to inform and coordinate IE scheduling
What is the most common cause of vertigo?
BPPV--loose crystals in the inner ear
What is the target call handle time?
3min 30secs-4mins 30secs
What type of managed care plan typically requires a designated primary care physician (PCP) who coordinates all aspects of a patient's care, including referrals to specialists like physical therapists and does not have OON benefits?
Health Maintenance Organizations (HMOs)
What were the first artificial Christmas trees made of?
Goose Feathers!
What should a CSC confirm at the end of every call?
Their appointment date, time and location
What is a specialized physical therapy for Parkinson's disease?
BIG/LVST
Which metric best reflects the efficiency of the CSC and their impact on clinic ops?
Scheduling success rates/conversions
Which health network has the payer ID 87726?
United HeathCare (UHC) Network
What is Santa’s mailing address?
123 Elf Road, North Pole, 88888, according to the U.S. Postal Service
What case information is required to be entered after scheduling the IE?
IE treatment date, Treating provider, scheduled location, Primary and secondary insurances, Referring MD, and prior auth when applicable.
What is FYZICAL’s biggest differentiator compared to traditional vestibular rehab?
FYZICAL fixes the underlying sensory mismatch instead of just suppressing symptoms.