APR/Interest/Fees
Place To check APR rate in Orion
What is F1 Accounts APR Tab
Things you confirm is accurate or needs to be updated while updating address
What is Email and Phone number
Maximum timeframe allowed for gift cards to arrive.
What is 3 weeks.
Places CM can Activate cards.
What is IVR, Account center, Mobile App and Account Manager.
Department that handles issues with Account Center
What is E-Support
Timeframe adjustments will appear on statement.
What is Next cycle/statement date.
Account holders that are able to update address on whole account.
Who is PCM and SCM
When Activation for CBB begins.
What is one month prior.
Time frame for card to be emergency mailed.
What is 24/48 hours
Department that handles Payment arrangements with CM
What Is Cardmembers Assistance (CMA)
Timeframe suppression is allowed.
What is between statement due date and closing date
Information we capture after we confirm travel notification.
What is Email Address
Amounts of options to provide when explaining redemption options to cm.
What is at least 2.
Places we (account manager) can activate cards.
What is Orion and Action
Department that handles payments holds
What is Kitenet.
Things to do if were unable to waive fee.
What is Queue
Location to place travel notification in Orion.
Where is F1 Accounts Screen Page 2 Travel Tab
Timeframe allowed to receive eCertificates.
What is immediately.
Account holders that are able to activate cards.
What is Primary Cardmember (PCM), Secondary Cardmember (SCM), or Authorized Users (AU) may activate cards for themselves and/or others on the account.
Department that handles Cash advance fees.
What is All Card Types
Maximum of int fee adjustments allows.
What is 3 interest charge adjustments per 12 months
Location to change CM address on Orion.
Where is F2 CM Info
Location gift cards are shipped from.
Where is Reno Nevada.
Timeframe to allow queue when sending welcome kit.
What is 3 Days
Department that handles issues with merchant overcharging cm.
What is Billing.