HCC
88 yo male with bruising on arms.
What is senile purpura?
Patient has a PHQ score of 9.
What is call the PCP?
The patient asks what is the purpose of the visit?
IHA visits are to help close care gaps and get people in touch with resources to better improve health outcomes and prevent hospitalizations
Where do you look if you don't know how to do something on myAvatar?
MyAvatar Knowledge Base
Assessments must be completed within what timeframe?
48 hours
72 yo female with a BMI of 35 with history of DM2, HTN, and COPD.
What is morbid obesity?
True or false. When sending an emergent/urgent referral does the chart have to be completed that day?
True.
You need to cancel a visit last minute. What do you do?
Call the patient and reschedule the visit on an open slot in your calendar. Email your CSM, Alicia, and Jumana.
The PCP is not populating in the system. What do you do?
Email risksightpcpupdated@pophealthcare.com with PCP information including fax number if possible.
How long do you have to respond to a query?
48 hours
Florida providers: You see the last chest xray results in the PHP. Findings show aortic arch calcification. What is the diagnosis?
What is atherosclerosis of the aorta?
Who do you email when submitting an urgent/emergent referral.
Stacey Moyer (stacey.moyer@pophealthcare.com)
What day of the month do you submit your mileage on?
The 15th of every month.
What do you do if you the assessment and plan button is greyed out and you cannot pull it up?
Submit it into draft status. Then pull up the form from your to do list and try to click on the assessment and plan form again.
What do you do if you import medications from the PHP?
Go to the medication list and edit the date, number of tablets, and dose frequency
54 yo male with history of afib on coumadin.
What is secondary hypercoagulable state?
The patient does not have money to pay for her insulin and has not taken it in 4 days.
What is call the PCP and send an escalated care form?
If its a Tuesday or Thursday and you need help closing a chart but your CSM is unavailable to help you, what do you do?
1:1 myAvatar sessions offered every Tuesday and Thursday from 6-7pm EST.
How do you uncheck a satellite button you selected?
Hove mouse over circle and click F5
Do you still have to type in new vs existing in the HPI now that there is a satellite button saying new vs existing?
Yes...
78 yo female is on 2L of supplemental 02 continuously
What is chronic respiratory failure with hypoxia on home oxygen?
Patient has a BP of 180/110 and is in 8/10 pain but has not had her BP or pain medications yet. What do you do?
Advise patient to take her medications after obtaining BP reading. Ask about red flag symptoms. Recheck BP at the end of your visit. If within normal range great. If out of range, call PCP. Red flag symptoms (ie chest pain), send to ED.
IHA participates in how many states.
7 states? FL, NY, NH, ME, CO, OZ, and AZ. If you know of any providers in these states looking for a prn job, please let us know ;)
What do you do if you cant close a chart do to IT issues?
Notify your CSM via email and include screenshot. If your CSM is unable to assist or troubleshoot on teams, email a help desk ticket to help@pophealthcare.com
True or false. Do you include type of medications, health education/health promotion, and specialist/PCP and frequency of follow up in the plan section?
True. Please do not put continue medications and follow up with PCP.