Shrink
Security
Safety
Operations
Theft
100

This is a Top 5 shrink department that is usually a target for theft. Follow up on 100% execution of product protection, ensure public view monitors are 100% working, validating on hands quantity are accurate daily, staffing to business need, and execution of blue dot program.

What is reducing tool shrink?

100

When leaving for the day from work you should always walk out in pairs with other associates. 

What the buddy system?

100

This training program is completed weekly to educate all associates on safety, shrink, theft, and operations.  

What is AP4ME?

100

The process that is completed weekly that downstocks merchandise and updates counts through cycle counts?

What is Inventory Replenishment Tool

100
The process where we seek out the customer, meet the customer's needs, add related products, services, & expert advise, review that customers needs were met, and thank the customer.

What is SMART service? 

200
In OSLG if a bag has a tear in it you can place tape or if over 50% of the bag has been spilled you can put the product in a recovery bag. Also, if you see broken blocks you can record the broken block and get 100% money back. 

What is the broken block and bag patch progam?

200

At close the MOD will ask associates to check their area that it is clear of all customers. MOD will walk all doors are secured and locked. MOD will set the building alarm.

What is procedures?

200

When product weighs equate to or more then 75 pounds it is important to do this.

What is team lift?

200

When carpet is received a tag would be placed on the carpet. Each time carpet is cut, the associate would write on the card any additional carpet given to the customer. Once the roll is empty, a leader would use tag and sell back to the store what was left from this tag.

What is Carpet Control Tags?

200

The process that cashier would use mirrors on the side of register to be able to see what is on the bottom of a shopping cart?

What is BOB?

300

At checkout a customer that is requesting merchandise that is not sold inside the four walls but outside the walls. Usually, this would be products such as lawn mowers, grills, mulch, plants, etc. The associate would validate with a marker (Date, Time, Item, Quantity) and initial/ date received. 

What is receipt validation?

300

Only completed when Pro Hours are closed or the store does not have a Pro Loader. Make sure stacked neatly and safe. Usually cement or bagged rocks would go on top of lumber. Finally, remember when using all power equipment follow correct safety procedures. 

What is security stacking?

300

Monthly leadership team and associates will gather to watch a video, walk the store to determine any issues that need addressed, and discuss Lowe's monthly topic. 

What is the monthly safety meeting?

300

The process that is completed weekly that brings merchandise from top stock down to fill the sales floor?

What is downstocking?

300

The process that cashiers would inspect inside other merchandise to make sure all product is rung up?

What is LISA?

400

This process is important for all cashiers to know Scanning all merchandise and not keying items is important to reducing shrink. 

What is SAM?

400

Remain Calm, Ring up as fake transaction, Give the person everything, remember what they looked like, dont touch anything after they leave, contact LE & MOD.

What is a robbery?

400

The process that is completed daily to review every department that is is safe to work and shop?

What is Lowes Safety Review (LSR)?

400

Identify the store number is on the receipt. Make sure the correct quantity & item numbers are on the receipt. Initial the receipt

What is load validation? 

400

This process can be used by any associate that needs to report a known theft or report a recovery? 

What is Quick Entry Portal?

500

This report allows leadership team to discuss with all associates how their department is trending with real time data shrink data.

What is Open Status Report?

500

This device is used by the Assets Protection Team and the Investigation team to review safety incidents, security incidents, and theft.

What is closed circuit television video? (CCTV) What is AP camera room?

500

The process that can be used after LSR has been completed that result in safety issues identified. 

What is a snappy?

500

This report is a live document that updates managers on how the store is performing, what their overall sales are, operational expenses, non-controllable expenses, controllable expenses, shrink, and more. This report is the report that impacts are "Winning Together Bonus"

What is profit and loss statement?

500
Putting turtles on high theft merchandise reduces theft.

What is product protection?