Biz profile QR code/ code kit
Can user's create a QR code for their business
Yes!
What is the macro for a business account that has passed CIP.
IVPA
User has more than one business and would like to create multiple biz accounts.
User can only create one biz account per personal account.
Are we able to dispute business transactions in Scope?
What is the macro for escalating issues to the QR Kit team
BQESC
Can uses complete CIP on the web fo their business account.
No
User is trying to sign up for a business account but is being told that the phone number is already on file. Why is that?
They are trying to create a new Venmo account instead of creating a business account through their personal account.
BZDCM
User would like to change the dollar amount for their programmable QR code. What is the wiki and macro we should use to find this answer?
Biz profiles QR Codes, BQCH
User is trying to complete identity verification for their business account. They are a Sole Proprietor. How do they complete CIP?
They can complete CIP on their personal account to verify their biz account.
What is the macro to use when a user ask if they need to have a EIN?
BPRE
User would like a file a dispute on a transaction that occurred 180 days ago? Are we able to dispute it?
No
User receives "Looks like something's not right" error when they scan their QR code. What is the macro we can use to respond to the user?
BQKNR
User is trying to submit their tax statement they received last April. However, it keeps getting rejected. Why?
The document should be issued within the last 12 months.
What would like to update their business name from Venmo to Ven on their profile. Are they able to do so?
Yes, it's under 3 characters.
User would like to appeal their business transaction dispute decision. Should we file a PET ticket?
No, we would escalate to our disputes team.
User is having issues activating their QR code kit and troubleshoooting isn't working. What is your next step?
Escalate to QR Kit team
It's been more than 3 days since the user has submitted their documents for CIP and they haven't heard back from anyone. What should we do in this case?
Escalate to Compliance
User receives this error message "We’re unable to publish your profile at this time” while trying to create a biz profile for their corporation. What does this error message mean?
A biz account has already been created using the EIN they are trying to sign up with.
What is the macro used for a user who didn't receive the item they ordered from a business account?
BZDIN