Employment
How long is Employment Verification valid for?
35 days
How many months of bank statements do we need for W2 employee?
What's the first step before sending SSA89 to customer?
Submit UW Exception for SSA89 for TL Approval
(True or False) We can accept scanned DL's.
False - We cannot accept scanned images of DL's
Is bank statement acceptable for AV?
No
What 3 things must be verified while completing EV via 3WC?
Deposit amounts, deposit dates, and employer name
Is 401K considered an garnishment?
No - 401k Loan is considered an garnishment
What tool is used to view Carvana Finance active loans?
Bridgecrest API Tool
(True or False) DL must be valid at least 35 days post delivery
True
Where can we view the customer's registration address?
Admin under home address
Where do you save Plaid Transaction Report? (2 answers)
Admin or Xdrive
What's the max hours allowed to be entered for Semi-Monthly pay?
86.67 Hours
What is entered in Find a Person when searching on Lexis Nexis?
Last & First name, DOB
The name on the account shows as John Smith, when reviewing the DL you notice the name on DL reads as Jonathan Smith. What's your next step?
Rollback, impersonate, update the name to match DL. (This includes for non-full name states!!!)
What's the timeframe for accepting Lease Agreement as AV?
Must be Active
What department completes Manual Employment Verification?
Fraud
What documents are required for Commission employees?
3 months of Paystubs or 3 months of bank statements
Can we proceed with 2nd purchase on Carvana Financing active loan that is showing DLQ?
No - Active Carvana loans must be current to proceed with 2nd purchase
If the State by State guide requires an Phone Check for ID verification however the phone check is currently down, what's your next step?
Can we accept AV documents with Nicknames?
Yes - Nicknames are accepted for the first name match
Name 3 verification methods for EV?
Plaid, 3WC & MEV
Name 6 requirements that must be on Offer Letter?
Required to be the customer’s official offer letter in PDF form, Employer Name, Employee Name, Confirmed Start Date, Pay Rate/Salary/Expected Hours & Full-Time/Part-Time/Contract Status
How many days does it take for FACTA to be updated after calling Experian?
3-5 Days
The name on the account shows as John Smith Jr, when reviewing the DL the name reads as John Smith. What's your next step?
Rollback, impersonate, update the name to match DL (remove the suffix!!) (THIS APPLIES FOR NON-FULL NAME STATES!!)
If the customer's registration address is changed during the purchase process, what's the next step?
The purchase should be rolled back so the Credit Report can updated accordingly.